Weekday Overnight - Technical Support Specialist - Government

April 18

Relativity

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Relativity makes software to help users organize data, discover the truth and act on it$1. .$1

Software Development • Legal Technology • E-Discovery • Litigation Support • Software Engineering

1001 - 5000

Description

• Technical Support Specialist role providing technical support to both technical and non-technical customers • Requires developing in-depth technical product, SQL, network, and server knowledge • Responsible for creating, resolving, and maintaining tickets • Communication with customers via phone and email • Reporting to the Manager of Customer Support

Requirements

• Customer support experience • Customer-focused and ability to understand expectations • Direct experience supporting customers using phone and email • Experience troubleshooting complex issues • SQL and Windows platform experience

Benefits

• Competitive base salary • Annual performance bonus target of 10% • Long-term incentives