Employee Experience Specialist – APAC

🔥 2 hours ago

🌐 Philippines, India – Remote

🇵🇭 Philippines – Remote 🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

RemotePass

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 $5.5M Series A - RemotePass on 2024-03

Consulting • Logistics • Healthcare

RemotePass is a cloud-based platform that helps companies onboard, manage, and pay global and local workforces, including contractors, Employer of Record (EOR) employees, and direct hires. It streamlines HR, payroll, compliance, benefits, and expense management (including company-issued SpendCards) across 150+ countries, offers integrations with common HR and accounting tools, and provides security and compliance features like SOC2 and GDPR adherence. RemotePass positions itself as an all-in-one HR & payroll SaaS for businesses scaling internationally.

📋 Description

• Act as the first point of contact for employee queries via the ticketing system, especially related to onboarding and HR support across the APAC region. • Escalate medium- and high-complexity issues to appropriate internal teams, including Employee Experience, Payroll, and Legal. • Maintain professional communication with employees to ensure a smooth experience. • Support onboarding workflows for new hires across APAC, ensuring compliance and coordination with internal teams and external partners. • Assist with mobility-related coordination, including relocations, document management, and employment documentation. • Ensure onboarding documentation and procedures reflect APAC-specific requirements. • Manage open tickets, ensuring timely responses and accurate prioritization. • Keep records up to date across Monday.com, Dropbox, and HRIS platforms. • Help organize internal documentation and training resources under the EX Manager's guidance. • Assist with operational tasks and process execution to ensure smooth daily workflows. • Identify trends in employee queries and provide input for improving processes and documentation. • Support Employee Experience team projects and initiatives as needed. • Collaborate with the Employee Experience team on routine tasks and projects. • Maintain working relationships with cross-functional teams and external stakeholders. • Receive ongoing mentorship and training to grow in scope and responsibility.

🎯 Requirements

• 4+ years of experience in HR support, onboarding coordination, employee lifecycle management, or mobility operations, preferably with exposure to APAC markets. • Strong familiarity with employment operations and onboarding processes in the Philippines, India, Malaysia, Indonesia, Singapore, and Australia. • Familiarity with onboarding processes and employment documentation in international contexts. • Strong organizational and multitasking skills; attention to detail is required. • Excellent written and verbal communication in English. • Proficiency with HRIS and collaboration tools, including ticketing systems, Monday.com, and Dropbox. • Comfortable working in a fast-paced, fully remote team. • Proactive, service-oriented mindset with a genuine interest in people operations and global HR.