HR Business Partner

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Thumbtack

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏪 Marketplace

☁️ SaaS

💰 $75M Debt Financing - Thumbtack on 2024-07

Marketplace • SaaS

Thumbtack is an online marketplace that connects homeowners with local service professionals for home maintenance, repairs, remodeling, and other home projects. The platform lets customers describe projects in their own words, browse local pros across many trades (e. g. , cleaners, handymen, plumbers, electricians, painters, HVAC, contractors, landscapers), view reviews and cost estimates, message pros without sharing contact details until messaging, and offers a guarantee up to $2,500 if a job isn't done as agreed. Thumbtack provides consumer-facing apps and a separate pro-focused experience with resources, community, and tools for professionals to manage leads and reviews. It covers every county in the U. S. and emphasizes project guides, cost guides, and home maintenance plans.

📋 Description

• Client Partnership: Partner with Commercial client groups — managers and employees across Sales, Customer Success, Service, Commercial Operations, Partnerships, and Business Development — as a trusted advisor across the full employee lifecycle: team effectiveness, manager coaching, org design, workforce planning and engagement survey action planning • Employee Relations: Support employee relations casework in the Philippines and US — PIP, policy violations, and conflict resolution — partnering with managers to document consistently and reduce legal risk; use sound judgment on when to escalate • Change Management: Support managers and teams through organizational change, helping drive clarity and alignment during transitions • Operational Excellence: Support execution of HR programs — performance cycles, calibrations, engagement survey insights — tailored to Thumbtack's needs • Data-Driven Decision Making: Analyze people data to identify trends and translate findings into recommendations for managers and leaders • Culture and Employee Advocacy: Champion Thumbtack's culture and values within your client groups, leading by example • Cross-Team Collaboration: Partner with Recruiting, DEI, OD, and Total Rewards to bring integrated People strategies to your client groups

🎯 Requirements

• 6+ years of experience in HR with HRBP experience • Ability to work North American business hours (PST Preferred) • Strong communication skills and the judgment to build trust and facilitate tough conversations • Experience supporting high-volume frontline or commercial teams (e.g. Sales, Success, Customer Service, Business Development, Commercial Ops) in fast-paced, dynamic environments • Strong knowledge of performance management (including formal documentation like PIPs and NTEs), employee relations, and change management • Comfort supporting employees across multiple geographies, including the Philippines • Data literate — comfortable analyzing people data and translating findings into recommendations • Experience in remote or virtual-first work • Previous experience working in fast-paced, scaling organizations • Experience working in tech companies or a marketplace • Communications background

🏖️ Benefits

• Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. • We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. • Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected]. • We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes.