Functional Analyst – International Trade

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Reply

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

🛡️ Insurance

📦 Logistics

📣 Marketing

Insurance • Logistics • Marketing

Reply is a company that designs and implements innovative solutions in the areas of Digital Services, Technology, and Consulting. Specializing in fields such as Artificial Intelligence, Machine Learning, Digital Transformation, and Cloud Computing, Reply operates as a network of highly specialized companies that define business models enabled by new technologies. They deliver consulting, system integration, and digital services across various sectors, including telecom, media, banking, insurance, and public sectors.

📋 Description

• Act as the bridge between International Trade business areas and technical teams, translating operational needs into functional requirements. • Provide functional support to users, resolve queries, follow up on tickets and perform root-cause analysis. • Participate in continuous improvement, implementation, migration and system integration projects. • Elicit, document and validate functional requirements and process flows with key users. • Support UAT, validate functionality and assist with system approvals. • Collaborate with vendors and external consultants on system improvements and fixes. • Monitor system KPIs and drive corrective actions. • Support monthly closings related to export, import, compliance and legal obligations. • Work with tax, accounting, supply chain and logistics teams to ensure data and process integrity. • Prepare manuals, functional documentation and end-user training. • Ensure access control, information security and compliance with audits and internal IT policies. • Follow up with technology teams to resolve tickets, implement improvements and apply updates.

🎯 Requirements

• Experience in International Trade and related areas • Monitoring KPIs for support ticket handling • Contracting and managing vendors/consultants • Planning and executing system implementation, migration and integration projects • Supporting and monitoring accounting, tax, controllership and supply chain closings • Following up on improvement actions and support tickets • Reporting activity status to management • Process rationalization and flow design • Providing support and responding to business area requests • Handling and supporting audits • Knowledge of PL/SQL is a plus

🏖️ Benefits

• Flexible Swile card to use as you prefer (meal and food allowances) • Totalpass / Gympass • Mental health support – Psicologia Viva • Bradesco health insurance • Bradesco dental plan • Profit-sharing • Childcare assistance for parents • Support for professional certifications • Special talks and webinars • RAF referral bonus program • Life insurance • Subsidy for English or Italian lessons • Birthday gift • Possibility of relocation abroad • Partnerships with universities