Account Manager – MENA

Job not on LinkedIn

🔥 0 minutes ago

🇵🇹 Portugal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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respond.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

📣 Marketing

🛍️ eCommerce

💰 $7M Series A on 2022-09

Consulting • Marketing • eCommerce

respond. io is a comprehensive customer conversation management platform that facilitates lead capture and conversion through various messaging apps. It enables businesses to communicate with leads from multiple sources, automate chat responses, and route conversations to the right agents, optimizing the sales process. The platform also integrates with CRM systems to provide seamless updates and insights about customer interactions, enhancing marketing and customer retention strategies.

📋 Description

• Build respond.io’s Account Management function for MENA from the ground up as the founding Account Manager • Work directly with the Head of Department and executive team to design customer engagement, retention, and expansion processes • Spend approximately 70% of time on self-service customers and 30% on a portfolio of high-potential key accounts • Move the self-service customer base from unmanaged to observed and engaged • Run monthly engagement experiments and identify drivers of retention and expansion • Own expansion revenue through usage growth, plan upgrades, monthly-to-annual conversions, and multi-location rollouts • Help customers adopt best practices, AI agents, and additional platform features • Use usage and billing signals to identify expansion opportunities • Run activation rescue for accounts that purchased but never fully deployed • Identify at-risk behavior and intervene before cancellation • Analyze cancellations, determine root causes, document findings, and share them with Product and revenue leadership • Stabilize high-potential accounts without a dedicated point of contact • Log every account touch and measure Account Management impact with data

🎯 Requirements

• 2+ years in B2B SaaS Account Management, Customer Success, or Sales where you held a revenue, expansion, or retention number • 3+ years in B2B SaaS Account Management, Customer Success, or a closely related customer-facing role • Proven experience actively managing and growing a portfolio of 50–100 accounts • Fluent English and Spanish; Portuguese a strong plus • Professional working proficiency in Arabic • Deep familiarity with MENA business culture and the role WhatsApp plays in it • Deep understanding of business culture and communication nuances within MENA • Data-driven and able to read customer behavior, spot patterns, and use them to back up decisions • Track record of identifying and fixing broken processes without being asked • Strategic communication skills, including translating complex product capabilities into clear, value-led customer education • Comfortable working in ambiguity and without an established playbook • Collaborative approach with Sales Ops, Support, and Product • Comfortable working regional coverage hours • Resume MUST be in English

🏖️ Benefits

• Base plus variable tied to expansion revenue and retention performance • Flexible, remote-friendly environment built for sustainable performance • Direct exposure to the executive team and influence over the function’s design • Clear growth path with the opportunity to build the MENA playbook and have a team built around you • Early-stage role backed by a profitable and well-funded company