Product Support Engineer

March 14

Samsara

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Pioneer of the Connected Operations Cloud

1001 - 5000

💰 Seed Round on 2014-08

Description

• Perform post-sales onsite HW troubleshooting of company critical issues • Track, escalate, and root cause issues • Proliferate lessons learned to Product Development and Technical Support teams • Serve as a subject matter expert and educator • Support cross-functional diagnostic coverage improvement projects • Present trends and themes of issues seen in the field to leadership • Collaborate with internal teams and customers to prioritize opportunities for product improvement

Requirements

• B.S. degree in Automotive Engineering, Mechanical Engineering, Electrical Engineering, or similar field • 3+ years of related experience in automotive engineering • Experience with CAN and Data Acquisition Tools (CAN/J1939) • Excellent communication, customer service, and interpersonal skills • Demonstrated resourcefulness, creativity, and problem-solving abilities • Ability to work in a fast-paced dynamic environment • Ability to travel to customer locations for on-site investigations as needed (~15% Travel) • Knowledge of and experience with Tachograph devices • Heavy equipment experience and electro-mechanical systems expertise • FSAE or other automotive experience • Data Analysis skills. Python, SQL, and Tableau.

Benefits

• Competitive total compensation package • Employee-led remote and flexible working • Health benefits • Samsara for Good charity fund