Customer Success Manager

March 18

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SASCO

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SASCO has been a leader in electrical construction and low-voltage systems technologies for 50 years$1. .$1

Complex and Sophisticated Commercial Projects • Lean Delivery Model • In-house Engineering • Just in Time Delivery • Fast Track Construction

501 - 1000

Description

• Manage entire portfolio of Fetch customers from onboarding to contract renewals • Focus on minimizing churn and increasing Net Dollar Retention [NDR] • Onboard new customers, provide training sessions, and promote adoption • Build relationships with customers and identify potential challenges • Conduct Quarterly Business Reviews (QBRs) for key customers • Upsell and cross-sell additional Fetch modules • Spearhead customer success initiatives and improve program • Collaborate with multiple teams (Sales, Marketing, Product) • Work in a fast-paced environment and contribute to building the program • Thrive in a highly changeable environment and take ownership of initiatives • Be the first dedicated Customer Success Manager

Requirements

• Native English speaker with excellent written and verbal communication skills • Min. 3 years of experience in Customer Success or similar role • Experience in the technology industry, hotel industry exposure is a plus • High levels of organization and time management • Ability to work cross-functionally and with various teams • Entrepreneurial mindset, hands-on attitude, ownership mentality • Ability to quickly familiarize with products, processes, and customer persona issues • Commitment to consistently perform at highest level

Benefits

• 100% remote position based in EST timezone • Opportunity to work in a fast-growing company • Professional growth opportunities with exposure to management team • Flexible working schedule • Competitive compensation range: CA$58K - CA$85K • Authentic and fun working environment