Scheduling & Operations Coordinator

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Satellite Office

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

📦 Logistics

📣 Marketing

✈️ Travel

Logistics • Marketing • Travel

Satellite Office is a Philippines-based employer and workspace services company that connects Filipino professionals with global clients. It offers premium, technologically equipped office locations across Metro Manila and Cebu and places employees in roles supporting major international brands. The company emphasizes employee engagement, continuous learning and development, competitive compensation and benefits, and a people-focused culture recognized by Great Place to Work®.

📋 Description

• Provide support to clients and Support Workers across rotating daytime, evening, overnight, and weekend rosters • Coordinate replacement Support Workers and adjust rosters to ensure clients receive scheduled supports • Maintain detailed records of interactions and actions taken • Prepare and submit reports on key events, actions, and follow-up issues • Provide real-time assistance to Support Workers during shifts, including emergencies, instruction clarification, and safety concerns • Coordinate escalation with on-call management or emergency services • Ensure after-hours actions comply with company policies, procedures, and legislation • Attend weekly team meetings • Assist with maintaining SharePoint sites, lists, libraries, and content • Maintain operational systems including MYP and other platforms • Complete and maintain internal and external documentation • Monitor employee and Support Worker compliance checks and documentation • Support quality and compliance monitoring and internal auditing • Store documentation securely across Shared Drive, Visicase, Elmo, and other relevant channels • Adhere to organisational policies, the Danny Met Sally Code of Conduct, and the NDIS Code of Conduct • Contribute to workplace health and safety and report hazards

🎯 Requirements

• Experience in rostering, scheduling, coordination, or fast-paced operational support roles • Experience in high-volume or time-sensitive environments highly regarded • NDIS or healthcare exposure advantageous but not essential • Strong communication and coordination skills • Minimum 2 years’ experience in a Rostering Coordination role • Highly developed verbal and written communication skills • Comfortable working irregular hours and handling unpredictable circumstances • Ability to manage multiple tasks, accurate reporting, and detailed work • Commitment to company values • Ability to navigate complex stakeholder environments • Time management and multitasking skills • Strong personal integrity • Ability to work autonomously • Customer-service focus across written, phone, and face-to-face channels • Relevant industry qualification or proof of enrolment highly regarded • NDIS worker orientation module desirable • Relevant state or national clearances

🏖️ Benefits

• Learning opportunities, mentoring, and support • Team-building experiences and company-wide celebrations • Wellness programs • World-class office spaces • Opportunities to work with global brands • Continuous learning and development • Engaging employee programs • Vibrant and inclusive culture