SchooLinks
Transforming school districts into talent pipelines
Education • College Readiness • College Planning • Higher Education • Education Management
11 - 50
💰 Seed Round on 2016-02
Customer Support Specialist
April 24
SchooLinks
Transforming school districts into talent pipelines
Education • College Readiness • College Planning • Higher Education • Education Management
11 - 50
💰 Seed Round on 2016-02
Description
• Manage incoming customer inquiries and perform root cause analysis to understand what problems user is facing. • Customer inquiries will be handled over live chat and email. • Create collateral and training videos for new features. • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. • Keep records of customer interactions, process customer accounts and file documents. • Take the extra mile to engage customers. • Occasional night chat support
Requirements
• 2-3 years of customer service experience in SaaS • Ability to clearly communicate both verbal and written to customers. • Proven customer support experience or experience as a client service representative • Experience working with various systems such as, Intercom, ticketing systems, video software, etc. • Experience working with Django and Jira is a nice thing to have. • Ability to multitask, prioritize, and manage time effectively. • Looking for someone in the Eastern time zone preferably.
Benefits
• 100% health care coverage • 401K with matching • Dental & Vision • Parental Leave • Subsidized gym membership • Annual team offsite • Unlimited snacks, coffee, tea (in-house only)
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