Technical Account Manager

May 7

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SecurityScorecard

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SecurityScorecard is the global leader in cybersecurity ratings.

Third party security • risk management • vendor risk management • security ratings • Threat Intelligence

501 - 1000

💰 $180M Series E on 2021-03

Description

• Serve as the primary point of contact for assigned clients, building strong relationships and understanding their technical and business objectives • Conduct onboarding sessions to ensure smooth integration of SecurityScorecard's platform with clients' existing systems and workflows • Collaborate with clients to develop customized solutions and strategies that align with their cybersecurity goals and regulatory compliance requirements • Provide technical guidance and support to clients, troubleshooting issues, and resolving inquiries in a timely and efficient manner • Proactively monitor clients' security ratings and performance metrics, identifying potential risks or areas for improvement • Act as a liaison between clients and internal teams, advocating for client needs and ensuring timely delivery of services and support • Deliver regular reports and updates to clients, highlighting key insights, trends, and recommendations to enhance their security posture • Stay informed about industry trends, emerging threats, and best practices in cybersecurity to provide proactive guidance and recommendations to clients • Collaborate with Sales and Product teams to identify opportunities for upselling or cross-selling additional products and services to existing clients • Continuously strive to improve customer satisfaction and loyalty through proactive communication, responsiveness, and delivering value-added services

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field • 5+ years of experience in a technical account management or customer success role within the cybersecurity industry • Strong understanding of cybersecurity concepts, technologies, and best practices • Excellent communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical stakeholders • Demonstrated ability to manage multiple client accounts simultaneously, prioritize tasks, and meet deadlines • Experience with CRM systems (e.g., Salesforce) and proficiency in using collaboration tools (e.g., Slack, Zoom) • Highly organized, detail-oriented, and customer-focused mindset • Ability to work independently and collaboratively in a fast-paced, dynamic environment • Certifications such as CISSP, CISM, or CISA are a plus

Benefits

• Competitive salary • Stock options • Health benefits • Unlimited PTO • Parental leave • Tuition reimbursements