Ecosystem Success Manager
February 27
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Description
• Develop a comprehensive partner success strategy that includes proactive outreach and formal business reviews for strategic partners and scalable, efficient service for core partners • Turn strategies into tactics and deliverables that drive the metrics • Gather feedback from partners and help incorporate that into product roadmap • Act as the voice of the partner throughout the organization, working with Product, Partnership, and Marketing to ensure that partner desires and frustrations are well understood, prioritized and addressed • Identify opportunities for continuous growth for partners, post product integration • Implement industry best practices and processes to ensure scalable, repeatable results • Drive true value for partners and their end users • Help foster company-wide culture of Customer Success
Requirements
• At least 5 years of experience in a Customer Success Manager or related role • Exposure to crypto infrastructure business • Demonstrable revenue growth through cross/up-selling - a 'revenue focussed' mindset • Strong interpersonal skills and the ability to drive results • Ability to create client-focused strategies, implement them, track performance, and achieve set objectives • Exceptional ability to communicate and foster positive business relationships • Technical skills required, as they relate to the use of the product or service • Accountability and personal organization are essential • Proven record of driving customer satisfaction and enhancing customer experience • Experience managing top-tier accounts and exec level individuals
Benefits
• Full remote work option • Competitive compensation
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