Enterprise Customer Success Manager

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SimScale

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🚘 Automotive

💼 Consulting

🏗️ Construction

Automotive • Consulting • Construction

SimScale is a cloud-native simulation platform empowering engineers with fluid dynamics, structural mechanics, thermodynamics, electromagnetics, and multiphysics analysis capabilities. The platform allows for real-time collaboration and integrates AI to enable faster, more efficient simulations without the need for special hardware. It serves industries such as architecture, automotive, electronics, and more, providing a cost-effective, scalable solution for engineering simulations.

📋 Description

• Own the partnership and growth agenda for a short selection of top-tier enterprise accounts • Build relationships with key decision makers, executive sponsors, and Initiative Business Owners • Drive adoption through enablement, standardisation, and embedding SimScale as the default simulation platform • Manage multi-team, multi-site enterprise rollouts with milestones and executive reporting • Define customer success metrics, evidence ROI, and use realized value to expand accounts • Map and open departments, entities, business units, and sites not yet engaged • Lead operational and executive business reviews shaping customers' simulation strategies • Orchestrate Marketing, SDR, Solution Engineering, Sales, Product, and Engineering around accounts • Monitor Net Retention Rate, identify risks early, and engage appropriate colleagues • Bring Voice of Customer insights from major accounts into the Product and Engineering roadmap

🎯 Requirements

• 7+ years in a senior, customer-facing role on large enterprise accounts in SaaS or technical software • Track record of growing enterprise accounts through adoption, programme execution, and internal expansion • Experience opening new departments and business units inside existing customers • Ability to build and maintain relationships with VP-level decision makers and business owners • Programme-management strength across multi-stakeholder, multi-site enterprise rollouts • Experience defining customer success criteria and evidencing delivered value • Engineering-domain experience in engineering, simulation, CAE, PLM, CAD, EDA, or comparable technical products • Credibility with Heads of Engineering, VP R&D, and Chief Engineers • Ability to orchestrate virtual account teams across Marketing, SDR, Solution Engineering, and Sales • Daily use of AI for productivity • Ability to discuss Engineering AI and Physics AI in an engineering-organisation context • Ability to work in EMEA time zones (CET/GMT) • Willingness to travel 10–15%

🏖️ Benefits

• Fully remote work • 10–15% travel • International environment • Diversity, Equity and Inclusion commitment • Equal opportunity employment • Interview accommodations for specific requirements