Strategic Customer Success Manager

March 20

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Smartcat

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The essential language AI platform for global enterprise.

Translation • Software • Localization • Automation • SaaS

51 - 200

Description

• Smartcat develops collaboration software that allows a multi-sided marketplace of brands, agencies, and freelance linguists to translate content together. Supported by our integrated payment and translation automation engines, our suite becomes the central hub for localization work. Your mission is to help our users achieve measurable success thanks to our unique all-in-one platform and drive a 100% QoQ utilization growth of the customer portfolio under your management while maintaining a high retention rate.

Requirements

• Proven successful experience in localization operations or account management (account management, project management, or vendor management) in the implementation of efficient and measurable processes and a good understanding of translation technologies is highly preferred • Five years of experience in customer success or account management within B2B SaaS or in a well-established translation company • Ability to understand the Smartcat product vision and platform functionality in depth. We are building a market network for the global industry, engaging several sides of the marketplace, and running several products combined in the all-in-one platform offering • Strong data analysis skills coupled with the ability to uncover and demonstrate value to customers • Integrity, full commitment, and a strong sense of ownership • Fanaticism for customer success and satisfaction: we can only succeed with happy, healthy customers • Eagerness for success and an aggressive mindset towards growth • Openness to feedback and alternative opinions and ideas • Excellent communication skills and fluency in English, both written and spoken, to interact with colleagues, customers, and partners. Knowledge of other European languages is a plus • Readiness to work in a highly intense cross-functional startup environment, requiring extreme focus, a sense of urgency, and persistence to breakthrough • Exceptional commitment to evidence- and data-informed decision-making • Comfortable working with remote teams across time zones • Easy going personality, high tolerance to cultural differences

Benefits

• Innovating the $50 Billion industry • High-impact role enabling innovation and inclusion in organisations