SMDigital USA
Advertising Agency · Business Consultant · Internet Marketing Service
digital marketing • sem • seo • ecommerce • web design
51 - 200
Customer Service Representative
March 30
SMDigital USA
Advertising Agency · Business Consultant · Internet Marketing Service
digital marketing • sem • seo • ecommerce • web design
51 - 200
Description
• Answer inbound phone calls. • Provide exemplary customer service with every interaction. • Provide resolution on the first interaction with the caller. • Deliver quality results with every interaction in a timely manner. • Collect and gather all necessary information for clinical review. • Cross-trained with other communication platforms (outbound calls, chats, emails) if needed. • Must have a strong sense of self-awareness, willingness to learn, and accept coaching to improve. • Must have empathy for others and the ability to build rapport. • Thrive in a fast-paced environment, and are willing to jump in and help other team members. • Performs other duties as assigned by Management.
Requirements
• Experience in a Call Center/Customer Service environment: 3 years (Preferred) • Healthcare experience a plus • Proficient in the use of computers in daily function • Exceptional customer service, active listening, and verbal/communication skills, professional voice • Passionate about continuous process improvement, always actively seeking out practical solutions to challenging business problems • Willing to work on shifting schedules • Strong time management • Adaptability and accountability • Ability to multi-task and work in a fast-paced environment • Stable internet connection with at least 50 Mbps postpaid (must provide a screenshot of a speed test) • Computer (at least 16GB RAM and Intel is i5 core processor or equivalent) • Noise Cancelling Headset • Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI)
Benefits
• Monthly Company Bonus Program • Paid Vacation Leave • Holiday Bonus
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