Technical Success Manager

February 9

Spruce Systems, Inc.

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Reimagining Trusted Interactions

11 - 50

Description

• Help deliver our Credible product to customers and support them in their journey to secure and user-centric management of digital identities • Work with external customers and stakeholders, maintaining implementation roadmaps • Collaborate on the Credible product roadmap • Document user stories, timelines, and implementation strategy • Collaborate with the leadership team for strategic vision alignment • Manage stakeholders and push forward active deliverables • Talk to customers for customer development, provide Credible implementation support • Iterate specific implementations up to launches • Meet regularly with the customer and provide proactive recommendations • Craft customer onboarding assets and refine existing and create new onboarding assets • Develop models for resource planning and consumption • Craft compelling references and case studies • Translate customer business needs and product feedback into new solutions • Participate in QA testing and initial verification of deliverables

Requirements

• Based in the United States • Action-oriented and capable of independently solving technical problems • Clear and effective communication skills for both technical and business audiences • Strong customer service and leadership skills • Self-starter, detail-oriented, committed to ongoing self-education • Able to collaborate across organizations • Excellent technical problem-solving skills • Strong troubleshooting skills • Passionate about user privacy, innovation, and cutting-edge technology • Strong professional and technical writing skills • Experience with highly technical software engineering teams • Strong customer engagement background and expertise • Ability to thrive in a fast-paced, ambiguous, and quickly changing environment • Ability to execute the tactical components of a goal toward a given strategic direction • Understanding of software management principles • Experience documenting technical software requirements • Bonus: Project management certifications • Bonus: Experience as a product owner, scrum master, project manager/coordinator, program manager, customer success manager, or business analyst • Bonus: Experience with deployment and release management tools such as git, etc.

Benefits

• Quality group health insurance coverage • Unlimited PTO • International team with remote-first policy • Team gatherings around the world