Applications Support Specialist, SaaS

April 21

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Discover the self-serve programmatic advertising platform used by digital marketers around the world.

Content amplification • Content Distribution • Advertising • Native Ads • Display Ads

501 - 1000

💰 Series A on 2016-01

Description

• Obtain an in-depth working knowledge of our current Saas applications, business processes, and systems integrations employed to run the operations of the company • Provide application support​ and technical administration of Saas applications • Proactively monitor applications and seek to improve application availability, quality, and performance by maintaining Service Level Agreements (SLAs) and participating in required on-call support • Assist with deployment of SaaS application patches and updates • Analyze, design, develop, test, and deliver business system process solutions to meet business requirements across Finance, Marketing, Sales, and People dept stakeholders • Resolve issues related to business use of systems or processes by working with business owners and SaaS vendors to find acceptable solutions • Support implementation of enterprise & system level architecture and integrations

Requirements

• 3-5  years of experience dedicated to business application support & enhancements with a proven track record of successful delivery in a scaling enterprise environment • Minimum 3 years of hands-on technical experience in implementing and supporting SaaS business applications in Finance & HRIS domains such as Sage Intacct ERP, NetSuite, ZIP, HiBob, Workday, CaptivateIQ, Navan etc • Technical background in integration tools like Zapier/Workato and native APIs to enable workflows and data feeds between 3rd-party SaaS platforms and point solutions • Proficiency in multiple programming languages (e.g., Java/HTML/CSS/JavaScript/Python/ SQL/SSJS/Apps Script) to support SaaS applications and Integrations • Motivated self-starter & quick learner who can effectively work in an accelerated environment and manage multiple, concurrent priorities to get stuff done • Analytical thinker and problem solver with excellent communication and troubleshooting skills • Ability to build relationships and partner with 3rd-party SaaS vendors to achieve beneficial business outcomes

Benefits

• Highly competitive salary • RRSP matching • 3 weeks vacation + 3 personal care days + 1 Culture & Belief day + birthdays off • Access to a comprehensive mental health care platform • Full benefits from day one of employment • Work from home reimbursements • Optional global WeWork membership for those who want a change from their home office • Robust training and onboarding program • Coverage and support of personal development initiatives (conferences, courses, etc) • Access to StackAdapt programmatic courses and certifications to support continuous learning • An awesome parental leave policy • A friendly, welcoming, and supportive culture • Our social and team events!