Account Manager, SMB

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Stapelstein

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2016

🛍️ eCommerce

📚 Education

👥 B2C

eCommerce • Education • B2C

Stapelstein is a German maker of modular, durable play and balance products for babies, children and families that encourage movement, motor development and creative play. The company designs and sells foam elements, balance boards, mats and seating products made from recyclable, non-toxic EPP material, manufactured sustainably in Germany. Stapelstein sells directly to consumers and institutions via its online shop and retail partners, partners with educators and therapists, and positions itself as a purpose-driven brand reinvesting profits to promote playful movement and wellbeing in everyday life.

📋 Description

• You will manage and grow our SMB partner network — with the goal of systematically increasing partner quality, sell-through and satisfaction. • You will build scalable account management processes — through automation, AI-supported tools and smart segmentation that turn volume into genuine quality. • You will identify which SMB accounts have strategic potential — and specifically develop those partners that are ready to become key accounts. • You will coordinate merchant communication and sales campaigns in close alignment with the marketing team — ensuring the right actions reach the right partner groups. • You will onboard new SMB partners — from the initial inquiry to the signed partner agreement. • You will work closely with Sales Operations — to ensure clean CRM data, smooth processes and a support structure that scales with the network. • You will actively measure your performance: revenue vs. target, portfolio growth, partner activity, conversion — and derive concrete measures from these metrics.

🎯 Requirements

• You have experience in account management, customer success or B2B sales — ideally in a consumer-facing, brand-conscious environment (lifestyle, design, family, education or similar). • Experience with international expansion or building new country markets is a plus. • You think in processes and at scale: when you notice something is manually inefficient, you build a solution — not simply continue. • You use AI tools actively and naturally: for communication, content, analysis, and process optimization — and you know where the added value is and where it is not. • You communicate clearly and convincingly — both with external partners and internal teams. • You are confident using CRM systems and digital workflows. • You work in a structured and self-organized way — in a remote setting as well as in direct collaboration. • You speak fluent German and communicate confidently in English.

🏖️ Benefits

• Start date is flexible. • A market-competitive, fair salary package. • Remote-first — within Germany and occasionally from abroad. • Flexible working hours with a shared core time from 9:00–12:00. • Overtime is fully compensated by time off in lieu. • Full-time for us means 36 hours per week — for more focus and better work–life balance. • This is complemented by 30 days of vacation per year. • Monthly team meet-ups in Stuttgart or Berlin. • Two inspiring offsites per year, because real team spirit needs space despite being remote-first. • Flexible benefits such as a shopping allowance, mobility subsidy or Urban Sports — available after successful completion of the probation period.