Delivery Specialist

🕒 June 16

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Strada

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🤝 B2B

HR Tech • SaaS • B2B

Strada is a global services company specializing in providing people-first solutions designed to enhance workforce management through technology. With over 30 years of experience and coverage across 180+ countries, Strada offers a range of services including global payroll solutions, HR and benefits administration, and expert guidance on platforms such as Workday and SAP. The company focuses on optimizing employee performance and operational efficiency, helping organizations transform their HR functions by leveraging AI and advanced technology.

📋 Description

• The Process Specialist/Subject Matter Expert/Lead for Singapore Payroll is responsible for driving process improvements, executing assigned delivery assurance tasks, ensuring legal compliance, managing major projects/events, and supporting building operations capabilities for all of the HR & Payroll process areas to increase productivity, reduce cost, and increase service quality and customer satisfaction across the different delivery centers, geographies, and accounts. • Owner of an end-to-end service to define accounts and processes when requested. • Proactively initiate process improvements to improve performance • Assists Associates in the timely and accurate resolution of complex cases for assigned functional area. • Supports teams in performing Root Cause Analysis (RCA) to escalated issues and generates an appropriate and effective solution to satisfy the client. • Provides support on Applications and System Changes for Base system maintenance (Corrective, Adaptive, and Preventive) and Enhancements (Direct Service Changes and Change Requests) and confirms configuration is fit for purpose where required. • Supports teams in dealing with 3rd party agencies (e.g., Statutory Agencies) to resolve escalated issues where required. • Plan and project-manage annual events, special projects with the guidance of a Senior Process Specialist or Senior Process Manager. • Participate in the following Delivery Assurance activities as requested with the guidance of the Senior Process Specialist or Senior Process Manager. • Actively participate in governance & take accountability for client-side actions during HyperCare Period. • Ensure that Client Specific Training is completed.

🎯 Requirements

• Bachelor’s degree or equivalent professional experience in a related field • Advanced expertise in several HR process areas, including but not limited to Malaysia Payroll, HR Administration, Service Centre Processes, etc. • Advanced Project Management Skills • Information gathering, problem-solving skills, and Root Cause Analysis; Formal training on problem-solving skills such as Six Sigma is an added advantage; • Excellent communicator – the ability to share information effectively • Detail-oriented, thorough, and focused on all aspects of the job to ensure accuracy • Maintains effective performance under pressure and can manage multiple priorities effectively • Advanced experience with client management and resolving escalated employee or client issues • Ability to manage team both onshore and offshore • Prior experience in preparing procedures, guidelines.

🏖️ Benefits

• health coverage • wellbeing programs • paid leave (vacation, sick, parental) • retirement plans • learning opportunities