Customer Onboarding & Training Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🚀 Onboarding Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

💰 $500k Seed Round - SupportNinja on 2015-04

B2B • Artificial Intelligence • Enterprise

SupportNinja is an AI-enabled outsourcing and customer experience (CX) provider that offers scalable, tech-powered outsourcing services for fast-growing companies. They combine human agents with AI-powered workflows (branded NinjaAI) to deliver customer support, technical support, customer onboarding, conversion, renewals, content moderation, data operations, and finance & accounting services. SupportNinja emphasizes privacy-first design and compliance (SOC 2 Type 2, PCI-DSS, HIPAA, GDPR), offers a Management-as-a-Service (MaaS) launch process, and positions itself as a partner to enterprise and growth-stage businesses seeking to extend capacity and improve outcomes across the customer journey.

📋 Description

• Coordinate and schedule onboarding and training sessions for new customers • Deliver product or service training through live sessions, webinars, or self-service materials • Track onboarding milestones and follow up on outstanding action items • Serve as a point of contact for customer questions during onboarding • Maintain and update onboarding and training materials and documentation • Partner with internal teams to resolve onboarding issues or delays • Gather customer feedback to support continuous improvement • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge of onboarding, training methods, and industry best practices • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude • Perform other duties as assigned

🎯 Requirements

• Minimum of one (1) year of experience in customer onboarding, training, or a related client-facing role • Strong presentation and facilitation skills, with the ability to deliver engaging training sessions • Strong organizational skills, with the ability to manage multiple onboarding cases simultaneously • Strong written and verbal communication skills • Proficiency with training, LMS, or customer onboarding tools • Strong customer service orientation, with the ability to support customers through the onboarding process • Demonstrated ability to work independently with minimal supervision • Strong attention to detail, with the ability to track onboarding progress accurately • Experience developing or updating training materials, a plus • Outbound Sales / Cold Calling Experience: Highly beneficial • Technical Support / Troubleshooting: Must have basic troubleshooting knowledge • Prior hands-on experience with Salesforce and Zendesk

🏖️ Benefits

• Remote/WAH work setup • BYOD (Bring-Your-Own-Device) equipment provision • Training and learning initiatives • Equal Employment Opportunity workplace