Account Onboarding Specialist

April 5

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SupportNinja

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Showing the world a better way to outsource.

outsourcing • customer support • customer experience • back-office support • lead generation

1001 - 5000

💰 Private Equity Round on 2021-02

Description

• Maintain a deep understanding of SaaS products, and keep yourself up to date on any updates or new features that may arise • Conduct thorough needs assessments to understand clients' business objectives and customize the onboarding process to meet their specific requirements • Provide comprehensive training sessions to clients on how to use our SaaS products effectively, addressing any questions or concerns they may have • Proactively identify opportunities to optimize the onboarding process and improve overall client satisfaction • Work cross functionally with support and technical teams when necessary • Track and report on key onboarding metrics, including time to onboard, client satisfaction scores, and product adoption rates

Requirements

• At least 1 year experience in an Onboarding, Customer Support, or Customer Success role • Eager to learn new processes and systems and assist in optimizing them at scale • Strong project management skills with ability to manage multiple clients simultaneously • Excellent verbal and written communication skills • Ability to build strong, trusting relationships with clients and internal stakeholders • Positive attitude and eagerness to go above and beyond to ensure the best possible experience for clients • B2B SaaS experience, especially in the finance or legal industries, is strongly preferred

Benefits

• Culture dedicated to core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy