Discord Community Manager

April 26

SupportNinja

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Showing the world a better way to outsource.

outsourcing • customer support • customer experience • back-office support • lead generation

1001 - 5000

💰 Private Equity Round on 2021-02

Description

• Conceptualize, plan, and execute engaging events and activities within the Discord server to encourage participation and foster a sense of community. • Coordinate with internal teams and external partners to organize special events, such as game nights, Q&A sessions, contests, tournaments, and workshops. • Develop and implement event calendars to maintain a consistent schedule of activities, ensuring a variety of content to cater to diverse interests within the community. • Collaborate with moderators and volunteers to facilitate smooth event execution, including managing event channels, enforcing rules, and providing assistance to participants. • Monitor Discord channels regularly to maintain a safe, welcoming, and inclusive environment for all members, enforcing community guidelines and policies. • Review user-generated content, including messages, images, and links, to identify and address inappropriate or disruptive behavior promptly. • Respond to user inquiries, concerns, and reports in a timely and professional manner, providing guidance and support as needed. • Work closely with the moderation team to develop and update moderation protocols, ensuring consistency and fairness in enforcement actions. • Actively engage with community members to build relationships, gather feedback, and understand their needs and preferences. • Foster a sense of belonging and camaraderie by facilitating discussions, encouraging collaboration, and recognizing contributions from community members. • Promote community-generated content, such as fan art, fan fiction, and user-generated events, to showcase the creativity and talent within the community. • Leverage social media platforms and other communication channels to promote Discord events, announcements, and community highlights.

Requirements

• With at least 3 years of experience in Community Management and Content Moderation in Discord • With knowledge in Events Management in Discord, ideally someone who has organized events in discords • Creative • With understanding on how bots work • Can work ASAP to 2 weeks availability • Experience with design platforms, PicsArt or similar apps is a plus • Experience with social media

Benefits

• 11 paid holidays • Generous Accrued Time Off increasing with years of service • Generous paid sick time • Annual day of service