Executive Assistant (to the CEO)

March 30

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SupportNinja

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Showing the world a better way to outsource.

outsourcing • customer support • customer experience • back-office support • lead generation

1001 - 5000

💰 Private Equity Round on 2021-02

Description

• Conserves executive’s time by reading, researching, and routing correspondence; drafting letters and documents; collecting and analyzing information, and initiates telecommunications • Maintains executive’s appointment schedule by planning and scheduling meetings, conferences, teleconferences, and travel • Prepares reports for the Executive by collecting and analyzing information • Represents the executive by attending meetings in the executive’s absence and cascades information whenever needed • Completes projects by assigning work to the appropriate department and following up on results • Secures information by completing database backups • Provides historical reference by developing and utilizing filing and retrieval systems and recording meeting discussions • Maintain an organized filing system of paper and electronic document • Format information for internal and external communication – memos, emails, presentations, reports • Maintains executive’s confidence and protects operations by keeping information handled confidentially • Serves as a bridge for smooth communication between the Executive's office and internal departments; demonstrating leadership to maintain credibility, trust, and support with senior management staff • Works closely and effectively with the Executive to keep him well informed of upcoming commitments and responsibilities, following up appropriately; Acts as a "barometer," having a sense for the issues taking place in the environment and keeping the Executive updated • Prioritizes conflicting needs; handles matter expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures

Requirements

• Minimum 3 years of experience in the same position, providing assistance to C-Level Executives • Open for other industries but BPO is preferred. • Prioritize a candidate who works more than 1 executive • In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.); Working knowledge of data analysis and performance/operation metrics • Familiarity with customer support CRMs and Google Workspace • Knowledge of office management; experience in purchasing, budgeting, and office errands is highly desirable • Strong organizational, time management, project management, and problem-solving skills with impeccable multi-tasking abilities • Exceptional interpersonal skills; beyond satisfactory business communication skills, both in written and verbal • Proficiency in collaboration and delegation of duties • Proficiency in Microsoft and Google Office applications • Exceptional level of discretion and confidentiality • Pleasing personality is highly desirable • Experience in presentations (verbal and visual) • Multitasking • Leading special projects (small projects)

Benefits

• Obsessed with growth • Culture dedicated to core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy