Partnership Manager

Job not on LinkedIn

🕒 Yesterday

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SupportNinja

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2015

🤝 B2B

☁️ SaaS

💰 Private Equity Round on 2021-02

B2B • SaaS

SupportNinja is a company that provides customizable and agile outsourcing solutions to help businesses scale and achieve key business outcomes. They specialize in areas like customer experience, customer support, technical support, content moderation, data processing, and finance & accounting. Utilizing AI-enabled solutions, SupportNinja aids over 200 companies in optimizing operations and achieving growth without the burden of extensive headcount increases. Their services focus on flexibility and responsiveness, ensuring tailored solutions that fit the unique needs of each client.

📋 Description

• Own and grow a portfolio of outsourcing advisors, consultants, and broker relationships • Serve as the primary point of contact for partner relationships • Identify, recruit, and onboard new referral partners • Build a pipeline of advisory firms aligned with target verticals and deal sizes • Manage the full referral lifecycle from intake and qualification through sales handoff • Track deal status and close the loop with referring partners • Advocate internally for partner-sourced deals • Coordinate with sales, solutions, and marketing teams • Educate partners on service offerings, technology stack, and points of differentiation • Develop and execute partner engagement cadences, including check-ins, business reviews, newsletters, and co-marketing touchpoints • Represent the organization at industry events, advisor conferences, and networking functions • Track partner performance and referral pipeline in the CRM • Report on partner-sourced pipeline, conversion rates, and revenue • Collaborate with marketing on partner enablement content such as one-pagers, case studies, and battlecards • Provide market feedback to leadership on partner needs, competitive positioning, and emerging trends • Adhere to company policies and procedures • Meet or exceed performance targets for related KPIs • Continuously improve knowledge through training and learning initiatives • Collaborate with other departments as needed • Maintain a positive, empathetic, and professional attitude toward customers and colleagues • Perform other duties as assigned

🎯 Requirements

• Minimum of three (3) to five (5) years of experience in partnerships, channel sales, business development, or a client-facing role within a BPO, BPS, or outsourcing organization • Existing familiarity with the outsourcing advisory ecosystem, including sourcing advisors, consultants, and brokers, is strongly preferred • Proven track record of building and managing a referral or channel pipeline that translated into closed revenue • Strong relationship-management skills, with the ability to serve as the primary point of contact for an external network of influencers • Excellent written and verbal communication skills • Ability to represent a tech-forward BPO story credibly to sophisticated advisors • Experience with CRM tools, such as HubSpot or Salesforce, for pipeline and partner tracking • Self-directed and organized, with the ability to manage a multi-partner portfolio with minimal oversight • Willingness to travel for industry events and in-person partner meetings, estimated at 15% to 25% • Prior experience at a BPO, BPS, or CX outsourcing company, or on the advisory or consulting side of that ecosystem, a plus • Experience building partner enablement programs or co-marketing campaigns from the ground up, a plus • Ability to work US business hours

🏖️ Benefits

• Competitive compensation • Adherence to government-mandated benefits • Retirement Savings Program with Company Matching • Life Insurance • HMO on day 1 • Paid time off • Birthday leave • Bonus and incentive plans • Opportunities for skills training and personal and professional development • Employee Referral Program • Company-provided equipment • Free lunch provided daily (for onsite employees) • Beautiful office space (for onsite employees)