SupportYourApp
Support-as-a-Service that helps companies scale faster by taking care of their customers’ needs.
Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services
1001 - 5000
💰 Venture Round on 2017-10
(fluent English) Account Manager (Argentina)
June 7
SupportYourApp
Support-as-a-Service that helps companies scale faster by taking care of their customers’ needs.
Customer Service Outsourcing • Inbound Services • Online chat outsourcing • Back Office Support • 24/7 Support Outsourcing Services
1001 - 5000
💰 Venture Round on 2017-10
Description
• Take part in the new clients' integrations • Simultaneously manage clients from a diverse list of industries • Maintain constant communication with support teams and clients • Make sure that support processes in teams are built according to the company's and clients' standards (KPIs/SLAs/QA) • Assist clients with improving their customers' support experience, incl. strategic planning and product development analysis • Maintain security standards within teams and also on the client's side • Proactively mediate and resolve any clients' and consultants' concerns etc. • Monitor service quality via internal or external Quality Assurance platforms • Monitor team discipline and ensure corporate culture within the team • Generate and maintain internal product documentation, ensure that legal and financial agreements are upheld by clients • Assist with hiring ideal candidates for your clients, train Team Leads, and set training for consultants • Help talented people from your teams grow and develop professionally • Work with diverse cultures and countries, and meet wonderful people • Find a permanent place to grow professionally • Be a leader, not a manager
Requirements
• Fluent in English (C1-C2 levels) • 1+ years of experience in a similar position or 2+ years experience in customer support • Critical thinker and problem-solver (worked with various professional business tools such as Keynote, PowerPoint, and Excel) • Experienced with Intercom, Zendesk, Freshdesk, Hubspot, Aircall, or any other customer support platform and their analytics dashboards • Knowledgeable in Key Performance Indicators and SLAs in customer support or has familiarity with data analysis and statistics • Team player who worked on cross-departmental projects for further service delivery enhancements • Skilled in time management and has experience working with time management platforms (Wrike, Monday, Asana, Jira etc.) • Having great interpersonal and communication skills (knowledge of Google Suite and/or Zoom functionality), excited about communicating with people • Excellent at organizing and multitasking, being able to work with several clients at the same time • Having a track record of taking responsibility • Love people and new technologies
Benefits
• Business hours • Opportunity to work fully remotely • Inclusive international environment • Compensation in USD • Good bonuses for referring friends • Paid intensive training and probation • Work-life balance • Responsive management interested in your growth and long-lasting cooperation • Greenhouse conditions for self-development
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