Account Manager

Job not on LinkedIn

🕒 6 days ago

🗽 New York – Remote

🗽 New York – Remote

💵 $63k - $72.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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TCGplayer (an eBay company)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

🛍️ eCommerce

🎮 Gaming

🏪 Marketplace

eCommerce • Gaming • Marketplace

TCGplayer is a prominent online marketplace providing resources and a platform for collectible gaming items. As an eBay company, TCGplayer strives to make the collectibles marketplace more connected and efficient, gathering the world's collectible gaming information to make it accessible and useful. With a focus on community, diversity, and professional growth, TCGplayer has a strong culture rooted in a quest for knowledge and passion for what they do. The company is also recognized as a Great Place to Work, promoting innovation and collaboration among its team.

📋 Description

• Lead a portfolio of established sellers, using data, strategy, and partnership to help them reach their next stage of growth. • Drive adoption of key tools and programs, provide trusted guidance, and be the connective force that turns TCGplayer into every seller’s most reliable growth partner. • Protect and grow revenue by leading a defined portfolio of Professional-tier sellers with consistent engagement and follow-through. • Implement structured adoption campaigns that drive use of key marketplace programs (Direct, POS, International). • Deliver on weekly customer connection goals through a balance of proactive outreach and responsive support. • Partner with cross-functional teams (Product, Marketing, RevOps, and Seller Marketing) to surface seller insights, identify friction points, and inform new solutions. • Champion seller feedback by contributing to the Voice of Seller pipeline and helping shape enablement playbooks and workflows.

🎯 Requirements

• Proven experience managing customer relationships or portfolios in a growth-driven marketplace, SaaS, or eCommerce environment. • A track record of delivering measurable results across retention, adoption, and revenue growth. • Strong communication and consultative skills with the ability to build trust, influence decisions, and translate insights into action. • Comfort working with data, dashboards, and CRM tools to identify trends and prioritize impact. • Passion for process, with an ability to follow playbooks while contributing ideas to improve them. • Curiosity and initiative - a proactive problem solver who looks for ways to add value without waiting for direction. • Empathy and resilience - committed to helping sellers succeed even through challenges or change.

🏖️ Benefits

• Target bonus • Restricted stock units (as applicable) • Full range of medical, financial, and/or other benefits • 401(k) eligibility • Various paid time off benefits such as PTO and parental leave