Account Manager

🕒 May 26

🏄 California, Colorado, +5 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $120k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Wheel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

Healthcare Insurance • SaaS • Telecommunications

Wheel is a leading platform for consumer-centric virtual care, designed to provide personalized, convenient, and comprehensive healthcare. Wheel offers a seamless virtual care solution for both companies and clinicians, enabling businesses to easily grow their healthcare offerings and deliver high-quality care at scale. For clinicians, Wheel provides a flexible and rewarding platform that allows them to work with multiple companies under one schedule and contract, all while operating remotely. The company partners with digital health companies, health plans, life sciences companies, and retailers to offer services including convenience care, urgent care, and condition-specific care programs. Trusted by Fortune 50 companies and supported by a robust clinician network, Wheel has facilitated over five million patient visits and maintains a high clinician satisfaction rate.

📋 Description

• Own and grow a portfolio of mid-market and enterprise clients. • Build deep, multi-threaded relationships across client organizations. • Proactively monitor client health and resolve issues swiftly. • Develop and execute strategic account plans. • Lead contract renewals and manage the renewal process. • Leverage AI tools daily for account planning and communications. • Develop a deep understanding of our virtual health products. • Coordinate with Implementation and Solutions teams for onboarding new clients. • Collaborate with Product, Clinical Operations, and Support teams.

🎯 Requirements

• 3–5 years in account management or customer success, with 2+ years in healthcare or digital health. • Thinks in terms of client business outcomes, navigates ambiguity independently. • Actively uses AI tools in day-to-day workflows. • Exceptional communicator at all organizational levels. • Customer-obsessed, self-directed, and collaborative. • Knowledge of the digital health landscape, healthcare trends, and familiarity with CRM software. • Strong analytical skills with a proactive approach to addressing client needs and issues. • Bachelor's degree in Business, Marketing, Healthcare Management, or a related field (or equivalent work experience).

🏖️ Benefits

• Medical, Dental and Vision • Ancillary: Life, Short and Long Term Disability • 401K match • Flexible PTO • Parental Leave • Stock options • Additional programs and perks