340B Account Manager

🕒 April 4

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Own and elevate relationships with a portfolio of strategic accounts, serving as the primary point of contact for 340B program strategy and execution • Guide clients in optimizing split‑billing and contract pharmacy programs to maximize savings, compliance, and revenue performance • Develop and execute account‑specific strategies informed by data mechanics, system settings, and performance metrics • Analyze program results and deliver clear insights and recommendations that improve program outcomes and business performance • Proactively identify, escalate, and resolve data anomalies by coordinating cross‑functional resources and action plans • Lead structured business reviews and ongoing communications aligned to Verity standards and tailored to unique client needs • Serve as the program training expert, educating clients on system features and proactively identifying opportunities for advanced training and adoption • Document client activity, projects, and outcomes using Salesforce and other approved tools to ensure visibility and accountability • Support special initiatives and strategic projects that advance client success and organizational priorities

🎯 Requirements

• Minimum 6 years of experience in account management, technical support, or SaaS client‑facing roles • Demonstrated expertise analyzing data and troubleshooting complex client issues • Strong verbal and written communication skills, including the ability to lead complex discussions with senior stakeholders • Proficiency with Microsoft Office tools, especially Excel • Experience using CRM platforms, preferably Salesforce • Ability to manage multiple accounts and shifting priorities in a fast‑paced environment • Strong customer focus with a proactive, problem‑solving mindset • Bachelor’s degree in Business or a related field (preferred, not required)

🏖️ Benefits

• Health insurance • 401(k) • Company paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Well-being and behavioral health programs