Customer Experience Analyst

April 27

Torch Dental

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Elevate your practice

51 - 200

Description

• At the forefront of ensuring customer satisfaction • Work directly with customers via multiple channels including live chat, email, SMS, and phone • Serve as a liaison between customers and internal teams • Interfacing directly with users from dental practices to understand and resolve issues • Client-facing role focusing on resolving issues within high-standard KPIs • Expected working hours: 9 AM - 6 PM Mountain Time (11 AM - 8 PM ET)

Requirements

• Exceptional communication skills with ability to articulate ideas and complex information in a clear and concise manner • A passion for understanding and solving user problems • Detail-oriented problem solver and critical thinker • Positive, proactive attitude with an ability to multitask and prioritize in a fast-paced environment • Hands-on collaborator that works well in teams • Interest in technology and software • Ideally 0-2 years of customer-facing experience, previous customer service experience is a plus • Experience with ticketing/CX Tools (Kustomer, Aircall, Zendesk, Intercom, Podium, etc.) and/or Excel/Google Sheets is a plus • Experience related to the dental space or within an ordering platform is a plus

Benefits

• Collaborative, supportive, and high performing culture • Health Benefits: medical and dental coverage with Aetna, One Medical • 401k benefits with Slavic • Unlimited and flexible paid time-off • Maternity and Paternity leave • Commuter benefits • Structured training program to help you learn critical business skills • Career planning with a focus on professional development • Fully stocked pantry and fridge • An employee-driven culture with happy hours, team events, and other initiatives to celebrate our many successes