Customer Service Representative

🔥 14 minutes ago

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TP

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

💼 Consulting

💰 $514.9M Post IPO debt on 2025-02

B2B • Consulting

TP is TP Group, previously known as Teleperformance, which has been a leader in the digital business services market for nearly 47 years. With a focus on adapting to changes in the AI era, TP offers a range of services including sales, outsourcing, BPO, customer experience, digital solutions, technical support, and analytics solutions. The company emphasizes an omnichannel approach and is committed to providing modern, empathetic services to meet the needs of its clients.

📋 Description

• Provide multichannel customer support for Microsoft Windows and Office products. • Assist customers with technical questions, product guidance, and general inquiries. • Identify customer needs and recommend Microsoft products or services when appropriate (sales component). • Deliver professional, accurate, and customer-focused support. • Research and resolve customer issues using Microsoft and Teleperformance tools. • Maintain accurate documentation of all customer interactions while ensuring an outstanding customer experience.

🎯 Requirements

• Has a B2 English level (CEFR). • Has excellent communication and customer service skills. • Has affinity for technology and a commercial mindset. • Preferably has previous experience or studies related to Information Technology, Systems Engineering, Programming, Software Development, or related fields. • Has previous knowledge or experience supporting Windows and Microsoft Office products.

🏖️ Benefits

• Performance bonus of up to 15% of the monthly salary based on metrics compliance. • Opportunity to work with one of the world's leading technology companies. • Professional growth and career development within Teleperformance. • Dynamic, innovative, and multicultural work environment.