Customer Support Representative, Inbound, Service Center

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🕒 January 21

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TP Infinity Germany GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🤝 B2B

🤖 Artificial Intelligence

🏢 Enterprise

B2B • Artificial Intelligence • Enterprise

TP Infinity Germany GmbH is the digital consulting and transformation arm of TP, focused on customer experience (CX) excellence and technology-driven innovation. The company provides Technology-as-a-Service (TaaS) and a broad set of services including cloud and managed infrastructure, intelligent automation, contact-center and conversational AI solutions, security services, data analytics, and digital marketing. TP Infinity helps large organizations modernize operations, migrate to cloud-native platforms, deploy AI-enabled automation and improve customer and employee experience through advisory, implementation and managed services.

📋 Description

• You are the helpful first point of contact for customer inquiries received by phone and in writing • You ensure careful documentation of all activities in our ticketing system • Optionally, and after appropriate onboarding, you handle escalated customer complaints and goodwill requests • With your reliable and friendly communication, you help maintain our customer satisfaction

🎯 Requirements

• You enjoy communicating and have conversationally fluent German • You have a strong service orientation and enjoy interacting with customers • You are comfortable using modern communication channels (email, chat, phone) • Career changers with some initial customer service experience are also welcome

🏖️ Benefits

• Working hours Monday to Friday (no late or night shifts) • Hybrid work possible after successful onboarding • A permanent (open-ended) employment contract • An interesting and exciting role in a growing and innovative industry • A discounted Deutschlandticket for easy commuting • Health benefits: fresh fruit, discounted gym membership, on-site activities • Capital-forming benefits (Vermögenswirksame Leistungen)