Account Manager, B2B

🕒 April 20

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Trainline

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1997

🚗 Transport

🛍️ eCommerce

💰 Venture Round on 2006-01

Transport • eCommerce • Technology

Trainline is Europe’s leading independent rail platform, dedicated to empowering greener travel choices by connecting people and places. The company enables millions of travellers worldwide to search, book, and manage their rail and coach journeys seamlessly through their highly-rated website and mobile app. With a strong commitment to environmental sustainability and corporate responsibility, Trainline operates through three business segments: UK Consumer, International Consumer, and Trainline Solutions.

📋 Description

• Manage and develop relationships with a UK and EU based portfolio of strategic partners across the rail and business travel ecosystem (including train operators, TMCs, and corporates). • Act as a trusted advisor, helping clients unlock the full value of Trainline’s B2B solutions. • Lead on account and integration planning, renewal strategy, and commercial performance — ensuring revenue growth and long-term retention. • Work cross-functionally with Product, Engineering, Commercial, and Customer Operations teams to deliver outstanding service and innovative solutions. • Conduct regular business reviews (QBRs) with partners to demonstrate value, identify opportunities, and align on strategic initiatives. • Monitor account performance, usage data, and KPIs to drive engagement and continuous improvement. • Represent the client’s voice internally, providing feedback that informs product development and service enhancements. • Stay informed about industry trends in digital rail, corporate travel, and sustainable mobility to position Trainline as a thought leader.

🎯 Requirements

• 3–6 years’ experience in Account Management, Customer Success, or Partnership Management, ideally within rail, business travel technology, or the travel space. • Proven success in building and maintaining long-term client relationships with enterprise or strategic partners. • Proven experience in managing multiple client workstreams to support growth strategies. • Fluency in English and French (and essential if based in Paris). Italian or Spanish is also desirable. • Strong commercial acumen and a data-driven approach to measuring success and identifying growth opportunities. • Excellent communication and stakeholder management skills, comfortable engaging with senior decision-makers. • A proactive, collaborative, and solution-oriented mindset. • Passion for the rail industry, business travel, and sustainable mobility.

🏖️ Benefits

• Private healthcare & dental insurance • Generous work from abroad policy • 2-for-1 share purchase plans • EV Scheme to further reduce carbon emissions • Extra festive time off • Excellent family-friendly benefits • Career growth with clear career paths • Transparent pay bands • Personal learning budgets • Regular learning days