Customer Engagement Analyst

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TransUnion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1968

💼 Consulting

📣 Marketing

📦 Logistics

💰 Post-IPO Debt on 2018-04

Consulting • Marketing • Logistics

TransUnion is a global credit information and insights company based in the United States. It offers a range of products and services related to credit monitoring, identity theft protection, and credit report management, including free annual credit reports, fraud alerts, and credit freezing services. TransUnion uses the VantageScore® 3. 0 model to provide credit scores, although lenders may use different models to assess creditworthiness. It provides powerful tools for consumers to manage and understand their credit health, such as credit monitoring with alerts and ID theft insurance. TransUnion serves various industries, including financial services, automotive, and media, and is committed to financial inclusion, data security, and consumer privacy. It also provides business solutions for credit portfolio management, customer acquisition, debt recovery, and fraud prevention.

📋 Description

• Contribute to the full system lifecycle, from customer and sales engagement through requirements gathering, criteria analysis, solution fulfillment review, delivery, and documentation • Assist the technical team in developing end-to-end processing solutions including design, setup, testing, delivery, and documentation • Validate batch and online system setup and output against customer requirements • Communicate directly with customers to audit results • Analyze and interpret industry changes affecting program execution, fulfillment, and solution delivery • Collaborate with internal and external customers and technical counterparts

🎯 Requirements

• Bachelor’s degree and relevant work experience, preferably in the Financial Services industry • Excellent communication and interpersonal skills • Internal and external customer-facing experience • Ability to translate technical and functional requirements and collaborate with technical counterparts • Ability to explain technical concepts in layman's terms to a non-technical audience • Strong problem-solving skills • Ability to act decisively in a fast-paced, frequently changing environment • Proven ability to work independently, manage simultaneous assignments, and prioritize competing workloads • Familiarity working with data • Experience in credit reporting, financial services, or direct marketing preferred • ETL/API knowledge • Attention to detail • Well organized • Data capturing skills • South African fibre-ready home environment supporting confidential remote work • Minimum 100/100 Mbps fibre line installed or upgraded by day one of employment • Working outside South Africa is not permitted • Clear credit record may be required for certain roles

🏖️ Benefits

• Flexible time off • Workplace flexibility • Tuition reimbursement support • Conferences and seminars • Permanent work-from-home flexibility • Wellbeing support for you and your family • Competitive rewards • Comprehensive benefits • Meaningful career development • Access to global exposure and accredited learning