Billing and Collections Assistant

Job not on LinkedIn

🔥 10 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Treant

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare Insurance • Healthcare • Wellness

Treant is a healthcare organization that provides comprehensive medical services across various stages of life, from prenatal care to end-of-life support. Operating 21 locations in Drenthe and Southeast Groningen, Treant focuses on patient-centered care, offering treatments, nursing, and rehabilitation services alongside specialized elderly care facilities. Their mission is to deliver care from the heart, ensuring accessible healthcare tailored to community needs.

📋 Description

• Maintain accurate records of customer balances, payments, and outstanding amounts across monthly, bi-weekly, installment, and other payment arrangements. • Monitor failed and overdue payments across multiple payment platforms. • Follow up directly with customers and internal stakeholders until each outstanding payment is collected, escalated, or formally written off. • Manage collections conversations through email, text message, phone calls, and Circle direct messages. • Communicate firmly and professionally with customers regarding missed or failed payments while maintaining a positive relationship. • Regularly reconcile payment platform transactions against internal records to identify and resolve discrepancies promptly. • Manage chargebacks and payment disputes from beginning to end. • Gather relevant evidence, communication records, transaction details, and supporting documentation. • Prepare and submit complete dispute responses before payment platform deadlines. • Maintain clear records of dispute outcomes, refunds, reversals, and related decisions. • Work closely with the Operations Assistant responsible for managing the monthly commission cycle. • Ensure chargebacks, refunds, cancellations, and failed payments are reflected in the appropriate commission clawbacks and adjustments. • Prepare clean, accurate, and well-documented billing data that supports commission calculations. • Help ensure commission figures are finalized accurately and without unexpected adjustments at payout. • Serve as backup support for the commission cycle when needed. • Review and process customer referral and affiliate payout requests. • Verify eligibility, confirm payment information, and ensure payouts comply with company policies. • Apply referral and payout policies consistently. • Identify and escalate unusual cases that require management approval or a judgment call. • Follow, maintain, and improve written procedures for payment, collection, commission, and payout activities. • Maintain reliable trackers using Google Sheets, Excel, and other operational tools. • Keep a complete and organized paper trail so every payment-related decision can be reviewed by someone who was not involved in the original conversation. • Identify manual, confusing, repetitive, or error-prone processes and recommend practical improvements. • Support reporting, dashboard, and workflow automation projects already underway. • Help ensure important processes are documented and not dependent on tribal knowledge. • Work closely with the Operations Assistant, Operations Manager, sales managers, setter and dialer teams, and company leadership. • Confirm that payment, refund, cancellation, and commission information is aligned before numbers are finalized. • Escalate payment and collection issues early. • Whenever possible, provide a suggested solution when raising an issue rather than only identifying the problem.

🎯 Requirements

• At least 2–5 years of experience in accounts receivable, billing operations, payment processing, collections, bookkeeping support, or a similar finance and operations support role. • Experience working in a subscription, membership, coaching, education, or recurring-payment business is preferred. • Strong understanding of accounts receivable, failed payment follow-up, refunds, chargebacks, payment reconciliation, and collections. • Confident and fluent in spoken and written English. • Comfortable communicating directly with customers about missed or outstanding payments through phone, email, text, and direct messaging. • Able to hold firm but professional collections conversations without unnecessarily escalating tension. • Experience using payment platforms such as Stripe, PayVa, or similar systems. • Experience working with CRM platforms such as HubSpot or comparable tools. • Strong Google Sheets or Microsoft Excel skills, including maintaining accurate trackers that multiple team members rely on. • Comfortable working in a fast-moving, Slack-based environment where priorities may shift and asynchronous communication is common. • Able to learn new software, payment systems, and internal processes quickly.

🏖️ Benefits

• Opportunities for growth and advancement • Full-time, US-EST business hours, Remote