Bilingual Billing Support Specialist

April 26

Upperline Health

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National Leader in Comprehensive and Value-Based Lower Extremity Care

Podiatric Care • Diabetes Management • Wound Care • Preventative Care • Diabetic Foot Care

501 - 1000

Description

• Effectively triage a high-volume of inbound or outbound medical billing related calls by asking appropriate fact-finding questions (expected call volume is 150-200 per day) • Resolve billing related questions and issues with patients in a timely and appropriate manner with minimal need to escalate to the billing specialist • Provide excellent communicator, able to explain billing resolutions in an informational, influential, concise, and personable manner with outstanding etiquette • Adhere to all company policies and procedures regarding payment arrangements, account documentation, proper disclosures, and update of patient information • May be requested to support and perform other duties based on business demand

Requirements

• Must be bilingual – fluent in Spanish and English • Experience working in a front desk or customer support role in a healthcare setting, preferably in an outpatient clinic • Significant familiarity or experience with medical insurance, medical billing and medical terminology • Previous experience working with an EMR, Athenahealth EMR is highly preferred • Previous experience prioritizing a high-volume of calls and utilizing effective time management skills while also providing high quality customer service in a compassionate and professional manner with each interaction • Must be an effective communicator and be able to explain billing resolutions in an informational, influential, personable and concise manner with outstanding etiquette • Tenacious problem solver, with demonstrated capacity to embrace complex problems and arrive at effective solutions • Enjoys working in a team-based environment with active collaboration • Strong written communication skills with success in providing notes, updates, and written communications via computer systems • Thrives in a fast-paced environment that relies on the ability to multi-task and balance competing priorities yet is still able to balance that energy and drive with sensitivity and compassion

Benefits

• Comprehensive benefit options include medical, dental and vision, 401K and PTO