Customer Care Manager – all genders

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ValueNet Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1999

🏥 Healthcare

🛡️ Insurance

📣 Marketing

Healthcare • Insurance • Marketing

ValueNet Group is a provider of comprehensive HR solutions focused on employee benefits. Their platform, ValueNet, offers a multi-flex benefits portal that allows employees to select from a wide array of flexible benefits tailored to their needs, such as leasing options, bonuses, and health allowances. With over 22 years of experience, ValueNet integrates modern technologies, including AI, to streamline benefit processes and improve employee satisfaction and employer branding. They offer an all-inclusive service that caters to HR departments, incorporating legal and compliance services, and providing a customizable and automated digital solution for managing benefits and payroll integration.

📋 Description

• Coordinate exchanges between internal departments and clients • Ensure a harmonious and consistent customer experience • Build and maintain long-term client relationships through regular personal contact • Identify individual customer needs • Ensure long-term satisfaction of client companies and their employees • Proactively inform clients about new benefits, developments, and optimization opportunities • Continuously expand the benefits offering • Successfully implement innovative bonus models • Act as the central interface between internal teams and clients

🎯 Requirements

• Degree in business administration or a comparable qualification • At least two years of professional experience • Ideally: experience in key account management, project management, or customer success management • Strong service and customer orientation • Empathy and assertiveness • Excellent communication skills • Independent and solution-oriented working style • Strong planning and coordination skills • Business-fluent German and English, both written and spoken

🏖️ Benefits

• Flexible working hours • Modern office on Fuerteventura or remote work from the Canary Islands • Up to 4 weeks of EU workation per year • Flight and accommodation when choosing the Munich location • 30 vacation days • Permanent employment contract • Private supplementary health insurance • Above-average salary compared to national standards • Assistance with obtaining an NIE number and administrative procedures • Welcoming on-site team • Exciting, varied responsibilities • Room for creative ideas and autonomous work • Excellent career development opportunities