
51 - 200 employees
Founded 2020
đ¤ B2B
đŻ Recruiter
đź Consulting
B2B ⢠Recruitment ⢠Consulting
Virtual Colleague Philippines is a Manila-based virtual assistant outsourcing company that connects businesses with trained remote Virtual Assistants, supported by BPO Team Leaders and Quality Analysts. They focus on creating work-from-home opportunities for skilled individuals while helping clients delegate routine tasks so they can concentrate on growing their businesses. Services include matching clients to appropriate virtual colleagues and providing ongoing support such as free monthly performance reviews to ensure quality and fit.
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51 - 200 employees
Founded 2020
đ¤ B2B
đŻ Recruiter
đź Consulting
B2B ⢠Recruitment ⢠Consulting
Virtual Colleague Philippines is a Manila-based virtual assistant outsourcing company that connects businesses with trained remote Virtual Assistants, supported by BPO Team Leaders and Quality Analysts. They focus on creating work-from-home opportunities for skilled individuals while helping clients delegate routine tasks so they can concentrate on growing their businesses. Services include matching clients to appropriate virtual colleagues and providing ongoing support such as free monthly performance reviews to ensure quality and fit.
⢠Provide day-to-day administrative and operational support to the business owner ⢠Manage routine administrative tasks, follow-ups, scheduling, calendar coordination, and appointments ⢠Organize information, documents, business records, and systems ⢠Monitor and respond to routine calls and inquiries ⢠Answer incoming business calls and respond to customer and prospect inquiries ⢠Conduct customer follow-ups and provide information using approved scripts and campaign materials ⢠Direct complex questions to the Sydney-based team ⢠Conduct outbound calls to prospects and leads ⢠Qualify prospects, identify opportunities, and follow up with interested prospects ⢠Assist with converting qualified leads into appointments, inquiries, or sales ⢠Record call outcomes and update lead information and follow-up statuses ⢠Work toward agreed lead-generation and telesales KPIs ⢠Schedule approved social media content and publish posts according to the content calendar ⢠Check scheduled posts for accuracy and maintain posting schedules ⢠Coordinate with the internal marketing team when content or scheduling information is missing ⢠Assist with basic marketing administration and campaign execution ⢠Support campaign-related follow-ups and lead-generation activities ⢠Complete tasks accurately and on time and maintain accurate records ⢠Provide regular updates and submit an end-of-day report
⢠Previous experience as a Virtual Assistant, Executive Assistant, Administrative Assistant, Sales VA, Customer Support VA, or similar role ⢠Strong verbal and written English communication skills ⢠Excellent telephone communication skills ⢠Confident and professional speaking voice ⢠Sales, telesales, lead-generation, or appointment-setting experience highly desirable ⢠Comfortable making outbound calls and following up with prospects ⢠Customer-service oriented ⢠Strong organizational and time-management skills ⢠Able to manage multiple priorities ⢠Highly reliable and responsive ⢠Comfortable working independently and proactively ⢠Strong attention to detail ⢠Able to follow scripts, processes, and instructions accurately ⢠Comfortable working with Australian clients and customers ⢠Professional and confident communicating with business owners and professionals ⢠Willing to support different business areas as priorities change ⢠Reliable availability during required Sydney/Australian Eastern business hours ⢠Comfortable learning CRM/lead management systems, email marketing platforms, calendar tools, social media scheduling platforms, collaboration tools, spreadsheets, and telephony platforms
⢠Remote work from home ⢠Flexible completion of non-customer-facing administrative tasks outside Australian business hours ⢠Ongoing full-time engagement ⢠Flexible schedule for tasks that do not require real-time interaction
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