Customer Operations Associate

Job not on LinkedIn

🔥 0 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Vitable Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🏥 Healthcare

⚕️ Healthcare Insurance

🤝 B2B

Healthcare • Healthcare Insurance • B2B

Vitable Health is a health benefits platform that centers primary care within employer-sponsored and individual benefit solutions. The company offers direct primary care memberships with virtual visits, free prescriptions, labs, mental health support, a GLP-1 weight-loss medication program, and premium lab panels. Vitable also provides ACA-compliant products and administration (MEC plans, ACA Autopilot) plus flexible health reimbursement arrangements such as ICHRA and QSEHRA, and serves employers, brokers, and members seeking more accessible, affordable care.

📋 Description

• Guide clients through onboarding, ensuring each group starts on time and understands ICHRA/HRA benefits • Answer questions and resolve issues via phone, email, text, and chat regarding benefit administration, HRA compliance, and billing within SLA • Problem-solve setup or configuration issues with urgency • Document best practices and refine internal workflows related to ICHRA operations • Partner with Customer Success and Sales to deliver a seamless client experience from implementation through ongoing support

🎯 Requirements

• 2+ years of experience in customer service, operations, or benefits administration • Familiarity with ICHRA, HRA, or US health insurance marketplaces is a strong plus • Prior experience working at a fast-paced start up • Proficiency with HubSpot, Zendesk, or similar tools • Excellent written and verbal English communication skills • Detail-oriented with strong follow-through and ability to manage multiple clients simultaneously • Based in Mexico or LATAM • Spanish speaking is a plus • Strong understanding of employee benefits • Experience with CRMs such as Zendesk or Intercom

🏖️ Benefits

• 100% Silver Plan medical coverage • Dental and vision coverage • Vitable Primary Care membership • 401(k) • Life insurance • Unlimited PTO • Remote-first work arrangement • MacBook • Home office setup stipend • Competitive equity