Sales Engineer

April 11

Vonage

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Communications APIs. Unified Communications. Contact Centers. Now we're talking.

UCaaS • CPaaS • CCaaS • Cloud Communications • Unified Communications

1001 - 5000

💰 $225M Post-IPO Debt on 2014-08

Description

• Provide Solutions Engineering pre-sales support for an assigned base of large and/or complex customers • Partner with sales teams to understand client product-related expectations and requirements • Attend sales calls and assist with sales efforts • Conduct technical interviews with customers to clearly define needs • Provide technical expertise to ensure that customer needs are met • Maintain a working knowledge of the industry and competitors • Review quotes, RFPs, plans and other customer documentation – providing technical information and clarifying questions • Provide sales tools and training for sales teams on conducting effective presentations and product demonstrations • Provide technical assistance to product management, marketing and sales training teams • Conduct product and technical presentations both onsite and remotely; translate technical terminology into language easily understood by non-technical audiences • Address product-related questions from both internal (sales) and external (customer) perspectives • Conduct post-sale product performance evaluation, communicating findings to Vonage sales and technical stakeholders and making improvement recommendations

Requirements

• Experience within the SaaS, Cloud Storage, Data, or Security industries • Technical knowledge of advanced contact center products • Strong interpersonal and communication skills • Demonstrated consultative selling experience • Analytical skills to evaluate and interpret product and service-related situations • Experience as a compelling, passionate, and confident public speaker • Build and maintain strong working relationships with sales teams, partners, vendors, and customers • Understand sales processes, strategies, and solution selling • Dig into issues and problems to understand underlying causes • Create convincing proposals and documentation • Comprehensive knowledge of Vonage products and services • Cloud communication experience (CCaaS + UCaaS) • Evidenced track record as a Solutions Engineer • Excellent writing/proofing skills • Prior experience (5+ years) as a Solutions Engineer • SaaS, SIP, Networking, Salesforce, Cloud experience • Business Analyst skills or experience

Benefits

• Exciting work, career advancement opportunities, and a collaborative work environment • Culture of diversity, equality, and inclusion • Competitive pay & benefits including unlimited holidays