Account Manager

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WATI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🤖 Artificial Intelligence

🔌 API

☁️ SaaS

Artificial Intelligence • API • SaaS

WATI is a company that provides a communication platform leveraging the WhatsApp Business API to enhance marketing, sales, service, and customer support automation. By integrating various functionalities such as chatbots and analytics, WATI assists businesses in scaling customer interactions efficiently. Its services include managing conversations, providing personalized content, and connecting businesses with their audience through WhatsApp, Facebook, and Instagram, making it a robust solution for companies aiming to improve customer engagement and operational efficiency across digital channels.

📋 Description

• Client Relationship Management: Build and maintain strong, long-term relationships with key clients, serving as their primary point of contact and trusted advisor across both Wati and Astra for commericals. • Account Planning: Develop and execute strategic account plans that map how Astra's AI agent capabilities extend and deepen a client's existing Wati usage, aligning with their business goals to drive revenue growth. • Sales and Cross-Sell/Upselling: Collaborate with CSMs to understand client needs and challenges. Identify accounts where AI-driven automation (Astra) can solve problems beyond core messaging (Wati), and proactively pitch, demo, and close combined-solution deals. • Solution Positioning: Clearly articulate the value of Wati and Astra both as standalone products and as an integrated offering — translating technical AI agent capabilities into business outcomes (e.g., reduced response times, deflected support volume, revenue capture) for non-technical stakeholders. • Contract Negotiation: Negotiate contracts and agreements — including multi-product bundles and usage-based pricing components — to maximize profit and ensure mutually beneficial terms. • Performance Tracking: Monitor and analyze account performance across both products, using key metrics (e.g. NDR, activation, AI agent adoption) to measure success and identify expansion opportunities. • Cross-Functional Collaboration: Work closely with CSMs, marketing, product, and support teams — including Astra's product/engineering team — to ensure a cohesive go-to-market approach and stay current on product roadmap. • Market Insights: Stay informed about the competitive landscape for WhatsApp CPaaS platforms and AI agent/chatbot providers (e.g., Meta's Business Agent, other conversational AI entrants) to sharpen positioning and inform account strategy.

🎯 Requirements

• Experience: 5-8 years in account management, sales, or a related role, ideally with exposure to SaaS, CPaaS, martech, or AI/automation products. Experience selling a multi-product or platform-plus-add-on portfolio is a strong plus. • Communication: Excellent verbal and written communication skills, with the ability to translate technical AI/automation concepts into clear business value for diverse audiences. • Negotiation: Strong negotiation and contract management skills, including experience with bundled or usage-based pricing models. • Problem-Solving: Strong analytical and problem-solving skills, with the ability to think strategically and execute tactically. • Technical Proficiency: Comfortable with technology and able to quickly learn new tools; some familiarity with AI agents, chatbots, or conversational automation is a plus. Experience with CRM software (e.g., HubSpot) required.