Knowledge and Help Center Manager

🔥 0 minutes ago

🇦🇷 Argentina – Remote

💵 $27k - $31k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

WeTravel

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

📦 Logistics

✈️ Travel

💰 $27M Series B on 2022-10

Consulting • Logistics • Travel

WeTravel is a comprehensive booking and payments platform designed specifically for multi-day and group travel businesses. It enables over 5,000 travel companies to accept payments instantly, manage bookings efficiently, and facilitate global supplier transfers. The platform offers tools for creating stunning trip pages, payment processing with low fees, and easy booking management to enhance the customer journey and streamline operations for travel advisors and agencies.

📋 Description

• Own the structure, strategy, and content quality of WeTravel’s Intercom Help Center • Evolve the Help Center into a scalable, searchable, high-impact product education engine • Script, record, and maintain product explainer videos embedded in the Help Center • Create and maintain FAQ articles tied to product releases • Improve Help Center searchability and tagging • Partner with Product and Product Marketing to translate new features into clear documentation within agreed SLAs • Run recurring syncs with Sales, Product, and Support to align on product changes and upcoming releases • Work with the automation team to keep the Fin AI agent accurate and effective • Use ticket data and search analytics to close content gaps before they generate support volume • Manage Spanish localization and consistency across languages • Support approximately 3–5 product launches per month and weekly smaller launches requiring Help Center updates • Produce roughly 3–5 videos per month • Shape how travel organizers understand and adopt WeTravel’s travel platform

🎯 Requirements

• 4–7+ years of experience in Knowledge Management, Technical Writing, Help Center Management, or Product Education within a SaaS, fintech, marketplace, or high-growth startup environment • Fluent written and spoken English at native or near-native level • Professional fluency in Spanish • Experience owning and scaling a Help Center using Intercom, Zendesk, or similar platforms • Strong technical writing skills • Ability to translate complex product workflows, payments logic, and system behaviors into clear, structured, user-focused documentation • Experience building structured, searchable, and AI-optimized content, including LLM-aware formatting, semantic structuring, and question-based headings • Cross-functional collaboration with Product, Marketing, Sales, and Customer Support • Ability to manage documentation alongside fast-moving product releases • Experience analyzing support tickets, search queries, and usage data • Strong stakeholder communication skills and confidence running recurring syncs • Availability to work adjusted/early US East Coast hours, approximately 7:00 AM–3:00 PM ET • Full legal right to work in a LATAM country through citizenship or residency • No visa sponsorship or relocation assistance is available • Comfortable generating video content and providing voice-over for screen recordings • Required application materials include a resume, LinkedIn URL, and a screen recording or tutorial video produced by the candidate

🏖️ Benefits

• Attractive compensation • Full-time fixed-term contract as an international contractor • Unlimited paid time off under the “Time to Recharge” policy • Amsterdam Program: visit the Amsterdam HQ for 2–4 weeks every year, staying in WeTravel apartments • Work From Anywhere benefit: up to four weeks per calendar year from another approved location • Extensive paid family leave • Three paid volunteer days per year • Two-week cross-functional onboarding program • Cutting-edge equipment and tools • Coverage for certain work-from-home equipment • International, travel-loving team • Monthly payments in USD