Customer Success, Account Manager – AI Agents

🔥 1 minute ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Own a book of customers and track what is live, blocked, broken, unresolved, or requiring follow-up. • Follow up on customer questions, open items, implementation blockers, engineering escalations, promised callbacks, renewals, and commercial conversations. • Take customers live by understanding workflows, configuring AI agents, connecting supported systems, and testing end-to-end. • Configure AI agents using prompts, call flows, transfer and escalation rules, knowledge, notifications, SMS, scheduling, and other product settings. • Troubleshoot issues by reproducing problems, inspecting configurations, and identifying failures before escalating. • Manage engineering handoffs with clear context and evidence while maintaining customer communication. • Verify solutions through testing before confirming resolution to customers. • Engage with customers daily across onboarding, check-ins, troubleshooting, escalations, renewals, saves, and expansions. • Recognize churn risk early and intervene when accounts are not receiving value. • Identify additional workflows, locations, teams, or processes that Central could automate. • Bring insights about repetitive AI-automatable tasks to the product team. • Document recurring problems to develop playbooks, templates, automation, or product improvements.

🎯 Requirements

• 2+ years in a customer-facing B2B software role. • Experience owning customer relationships or accounts directly. • Strong spoken English and confidence in running customer calls independently. • Proficient written communication skills. • Experience in configuring software directly rather than only filing tickets. • Technical fluency to learn unfamiliar software, understand integrations, and troubleshoot configuration problems. • A strong system for tracking customers, promises, follow-ups, and open items. • Evidence of proactive follow-through without requiring someone to chase you. • Comfort in having retention, renewal, or expansion conversations. • Consistent availability during US business hours. • Genuine curiosity about AI and its potential to automate business operations. • Nice to have: Experience in SaaS implementation or onboarding. • Nice to have: Familiarity with workflow builders, automation, CRM, or no-code tools. • Nice to have: Knowledge of APIs, webhooks, OAuth, or integrations. • Nice to have: Experience with telephony, VoIP, call forwarding, Twilio, Dialpad, or RingCentral. • Nice to have: Background in healthcare, EHR, practice-management, or RCM. • Nice to have: Experience in early-stage startups. • Nice to have: Experience carrying retention, renewal, or upsell targets. • Nice to have: Hands-on experience building or automating processes using AI.

🏖️ Benefits

• Competitive salary with growth opportunities. • Fully remote work environment. • Access to professional development resources. • Opportunity to work with cutting-edge AI technology. • Collaborative and inclusive company culture. • Supportive team environment encouraging learning and career advancement. • Engagement with various customer workflows and industries.