Medical Billing, Healthcare Administrative Virtual Assistant

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Winning Assistants LLC

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51 - 200 employees

At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.

📋 Description

• Process and manage medical billing activities. • Submit, track, and follow up on insurance claims. • Investigate unpaid, denied, or delayed claims. • Monitor outstanding balances and support collection efforts. • Track claim status and payment follow-ups. • Assist with revenue recovery initiatives to improve practice collections. • Generate billing, collections, and follow-up reports. • Verify patient insurance eligibility and benefits. • Conduct insurance verification checks prior to appointments. • Coordinate provider credentialing with insurance payers. • Maintain accurate payer and credentialing records. • Assist with insurance-related inquiries and claim resolution. • Conduct follow-up calls for missed appointments and no-shows. • Re-engage inactive patients to improve retention. • Schedule and coordinate patient appointments. • Manage inbound and outbound patient communications. • Provide professional and empathetic patient support. • Direct patients to appropriate platforms including Headway, GoTherapy, and Clarity. • Update and maintain patient records within the EMR. • Provide administrative and back-office support. • Coordinate with internal staff regarding patient and billing matters. • Maintain accurate documentation and records. • Manage communications through RingCentral. • Support healthcare administrative projects and special assignments as needed.

🎯 Requirements

• Medical billing experience is required. • Previous healthcare administration or medical office experience is strongly preferred. • Experience with insurance verification and provider credentialing is highly preferred. • Experience working as a Virtual Assistant: Preferred • Medical degree or healthcare-related education: Preferred but not required • Active medical license (RN, PT, Physician, etc.): Preferred but not required • Experience with behavioral health, healthcare administration, nursing, or medical office operations is highly desirable. • Experience with Tebra EMR/EHR systems is a plus. • Required Skills • Strong medical billing and claims management experience. • Insurance verification and eligibility checking expertise. • Provider credentialing experience. • Strong understanding of insurance processes, denials management, and claims follow-up. • Excellent phone communication and patient interaction skills. • Ability to quickly learn new healthcare software and workflows. • Proficiency with RingCentral or similar communication systems. • Strong organizational, administrative, and multitasking skills. • Ability to work independently with minimal supervision. • Required Qualities • Detail-oriented with exceptional accuracy. • Reliable, dependable, and accountable. • Self-motivated and proactive. • Strong work ethic and professionalism. • Excellent follow-through and consistency. • Organized and capable of managing multiple priorities. • Resourceful problem-solver. • Results-driven with a focus on improving collections and patient retention. • Professional, empathetic, and patient-focused communicator. • Non-Negotiable Requirements • Strong medical billing experience. • Comfortable handling insurance verification and credentialing processes. • Exceptional attention to detail. • Reliable and responsive work habits. • Ability to work independently. • Strong verbal and written communication skills. • Comfortable making outbound patient follow-up calls. • Ability to learn new systems quickly. • Strong organizational and multitasking abilities. • Healthcare industry experience is strongly preferred. • Basic requirements • Must be proficient in speaking and writing English very clearly • Must have relevant work experience • Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] • Must be available for video meetings with your camera on (when needed)

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.