Medical Liaison – Operations Coordinator, Radiology

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 $10.4k - $12.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Winning Assistants LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Answer and manage inbound company calls professionally and efficiently • Identify the purpose and urgency of incoming calls • Triage calls into sales, recruitment, support, or medical/operational pipelines • Connect callers with the appropriate department, team member, or radiologist • Take accurate messages and ensure information reaches the correct person • Handle multiple incoming requests while prioritizing appropriately • Follow communication and escalation procedures • Serve as a primary point of contact for radiologists needing assistance • Coordinate communication between radiologists, clinics, hospital systems, technical teams, and internal departments • Handle and coordinate phone calls on behalf of unavailable radiologists • Receive and route requests from radiologists, clients, and clinics • Relay messages, requests, and information accurately between multiple parties • Escalate urgent or complex concerns • Maintain professionalism and confidentiality in healthcare communications • Provide administrative support across sales, recruitment, support, medical, and operational departments • Coordinate and follow up between departments • Organize requests involving multiple teams • Support day-to-day practice operations • Reduce the Operations Manager's administrative workload • Maintain organized records of calls, messages, and follow-up actions

🎯 Requirements

• Previous experience working in a healthcare or medical environment • Strong understanding of healthcare terminology and workflows • Ability to communicate effectively with medical professionals and healthcare organizations • Excellent inbound phone handling and customer service skills • Strong verbal and written English communication skills • Ability to listen carefully, understand the purpose of a call, and determine the appropriate next step • Ability to accurately relay messages and information between multiple parties • Comfortable communicating with radiologists, clinics, hospital systems, technical teams, clients, and internal departments • Strong organizational and coordination skills • Ability to manage multiple calls, requests, and priorities simultaneously • Strong attention to detail and accuracy • Ability to remain calm and professional in a fast-paced healthcare environment • Strong problem-solving skills and ability to appropriately escalate issues • General administrative support experience • Ability to work independently while collaborating with multiple departments • Dependable, motivated, and committed to providing consistent, high-quality support • Strong interest in a stable, long-term remote opportunity • Understanding of HIPAA compliance and patient confidentiality • Ability to handle sensitive healthcare information professionally and securely • Willingness to complete required HIPAA and cybersecurity training • Previous exposure to radiology or teleradiology operations is strongly preferred • Ability to understand and appropriately coordinate requests involving medical professionals without independently providing clinical guidance • Must be proficient in speaking and writing clear, professional English • Must have relevant healthcare, medical, administrative, call handling, or coordination experience • Must be able to submit an NBI Clearance and/or Local Police Clearance before onboarding (mandatory) • Must be available for video meetings with camera on when required • Must be available to consistently work the assigned full-time shift • Must maintain appropriate confidentiality and HIPAA-compliant work practices • Reliable laptop or desktop computer • Stable high-speed internet connection (minimum 25 Mbps) • Noise-canceling headset • Working webcam • Quiet and professional work environment • Prior experience with Grasshopper is beneficial; Data Health experience is not required

🏖️ Benefits

• Dedicated HR & Contractor Support Team • Premium VPN Access (Optional) • HIPAA & Cybersecurity Training + Certification (Provided) • Top 1% VA Performance Training • Client-Approved U.S. Holidays • Client-Approved Paid or Unpaid Time Off; paid time off is optional and only if offered by the client • Access to Tools & Resources • Optional Performance-Based Incentives; some clients may offer bonuses, incentives, or increased hours based on performance