Medical Virtual Assistant, Registered Nurse

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Winning Assistants LLC

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51 - 200 employees

At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.

📋 Description

• Support a healthcare practice with prior authorizations, referrals, patient communication, medication refills, insurance verification, and administrative coordination. • Submit, track, and follow up on insurance authorization requests. • Coordinate with insurance companies regarding approvals, denials, and required documentation. • Review authorization requirements and ensure all supporting information is submitted. • Monitor pending authorizations and provide status updates to providers and staff. • Process and send referrals to specialists and healthcare facilities. • Coordinate referral documentation and follow-up. • Ensure referrals are completed accurately and timely. • Communicate with specialty offices regarding referral status and scheduling. • Answer incoming patient phone calls professionally. • Return patient callbacks and follow-up inquiries. • Assist patients with appointment-related concerns and clinical requests. • Process electronic medication refill requests. • Schedule and reschedule patient appointments. • Send appointment reminders via phone and text. • Verify insurance eligibility and benefits. • Assist with insurance-related inquiries and documentation. • Send and receive required faxes and clinical documents. • Monitor KPIs for timely completion of prior authorizations and referrals, reliable availability during business hours, and efficient turnaround time for insurance and referral requests.

🎯 Requirements

• Must be a Registered Nurse (RN) or Medical Assistant (MA) • Previous healthcare or clinical experience required • Experience with prior authorizations required • Experience with referrals and insurance verification required • Experience handling medication refills preferred • Previous virtual assistant experience preferred • HIPAA training and compliance knowledge required • Strong understanding of medical terminology and healthcare workflows • Experience working in a medical office, clinic, or healthcare setting • Knowledge of insurance authorization and referral processes • Understanding of medication refill procedures • College graduate with extensive healthcare experience • Must be proficient in speaking and writing English very clearly • Must have relevant work experience • Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] • Must be available for video meetings with your camera on (when needed) • Device: Reliable laptop or desktop computer. • Internet: High-speed connection (minimum 25 Mbps). • Audio: Noise-canceling headset. • Video: Webcam for virtual meetings. • Workspace: Quiet, professional environment.

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.