Mental Health Administrative – Marketing Virtual Assistant

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Winning Assistants LLC

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51 - 200 employees

At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.

📋 Description

• Answer incoming patient calls and respond to inquiries professionally and compassionately • Educate prospective patients about available services and treatment options • Assist with scheduling new patient consultations and follow-up appointments • Conduct patient follow-up communications and appointment reminders • Provide exceptional customer service and patient experience • Complete new patient onboarding and intake processes • Set up new patient profiles and records in Simple Practice • Perform insurance pre-qualification and eligibility checks • Coordinate patient documentation, forms, and required paperwork • Maintain accurate patient records and administrative workflows • Support communication between patients and providers • Update and maintain the practice's Psychology Today profile • Assist with website content updates and modifications • Support Google Ads campaigns and basic marketing initiatives • Help improve online visibility and patient acquisition efforts • Assist with practice growth projects and outreach activities

🎯 Requirements

• Experience with Simple Practice • Previous healthcare, behavioral health, psychology, or mental health practice experience preferred • Strong patient communication and customer service skills • Experience with patient intake, insurance verification, and scheduling • Basic website editing experience • Exposure to Google Ads or digital marketing support • Excellent written and verbal English communication skills • Organized, proactive, and detail-oriented • Comfortable balancing administrative and marketing responsibilities • Must be proficient in speaking and writing English very clearly • Must have relevant work experience • Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory] • Must be available for video meetings with your camera on (when needed) • Device: Reliable laptop or desktop computer. • Internet: High-speed connection (minimum 25 Mbps). • Audio: Noise-canceling headset. • Video: Webcam for virtual meetings. • Workspace: Quiet, professional environment.

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.