Client Account Director

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Wishpond (TSXV:WISH)

WebsiteLinkedInAll Job Openings

201 - 500 employees

☁️ SaaS

🛍️ eCommerce

💰 Debt Financing on 2021-09

SaaS • Marketing • eCommerce

Wishpond is a comprehensive marketing platform designed to help businesses increase sales and grow their customer base. It offers a variety of tools including landing pages, email marketing, social promotions, marketing automation, and Shopify marketing. Their platform is user-friendly, allowing businesses to create effective marketing campaigns without the need for extensive technical skills. Wishpond also provides a team of marketing experts to manage campaigns, ensuring that businesses can achieve their marketing goals efficiently. The company targets a wide range of industries, including eCommerce, beauty and wellness, fitness, financial institutions, and more, and is particularly beneficial for small to medium-sized businesses looking to enhance their digital marketing presence.

📋 Description

• Lead, coach, and develop a team of 5–8 Account Managers, setting the standard for client communication, campaign quality, and ROI delivery. • Develop your people into stronger operators, you make the team around you better, and you're the person they turn to when it gets hard. • Build a culture of accountability, collaboration, and continuous improvement. • Run kickoff calls for new clients, set clear expectations, align on budgets, and establish the strategic foundation and ROI benchmarks for the engagement. • Partner with the ads team to turn that strategy into an executable campaign plan, and deliver it to the client with confidence. • Be the senior voice clients hear at the most important moment in the relationship, and stay close to strategy as the engagement evolves. • Own the client experience across your portfolio; every client should see clear, demonstrable ROI and a strong reason to grow with us. • Keep a pulse on account health and act early, turning data and client signals into proactive strategy adjustments. • Spot patterns across your team and drive improvements to how your team delivers results, not just one-off fixes. • Lead your team in using our full AI tool stack to deliver high-quality work at a pace traditional agencies can't match. • Own the quality bar on AI-assisted assets, copy, and reporting before anything reaches a client. • Stay ahead of what's possible with AI, bring new applications and workflows to the team as the tools evolve. • Contribute to the broader evolution of Wishpond's service model, processes, and standards. • Other duties as assigned.

🎯 Requirements

• 5+ years in digital marketing, account management, or client strategy with at least 2 years in a leadership or senior individual-contributor role; experience in an SMB‑focused agency or SaaS environment is a strong asset. • A strong understanding of digital marketing and the SMB landscape, you know what moves the needle for small and mid-sized businesses. • Experience building or refining onboarding and client success processes. • A collaborative, highly effective communicator, comfortable and credible in front of both clients and your team. • A track record of delivering ROI and retaining and growing client relationships. • Experience leading senior client-facing conversations, including kickoffs, budgets, and strategy. • Strong coaching instincts and a genuine interest in developing people. • Comfort working across a full AI tool stack, and the ability to learn new tools quickly. • Strong coaching instincts — you make the people around you better. • Genuine fluency with AI tools and a forward-leaning mindset about where the industry is going. • Comfortable working cross-functionally and owning outcomes • As part of a diverse team, the ability to work both independently and collaboratively. • Must be technical, analytical, results-driven and have the ability to multitask in a fast-paced environment. • Organized, administratively strong, and have solid writing, phone, and general communication skills. • Background in paid media, SEO, email, or full-funnel campaign strategy. • Hands-on experience with GoHighLevel (GHL) — an advantage, not a requirement. • Fluent in English; most of our clients are based in the US and Canada.

🏖️ Benefits

• Fully remote position allowing you to work from your home anywhere in the world ! • Exciting and dynamic environment with a great leadership team • Comprehensive training program and regular performance reviews to facilitate your success • Competitive compensation based on experience and proven abilities • Great referral programs with incentives and bonuses • Unbelievable product discounts when you use our products for your own business • A global workforce of multi-cultural and talented colleagues • A close-knit operation with amazing growth opportunities for your personal development • A high-growth SaaS technology company publicly traded on the TSX Venture Exchange • Corporate headquarters in beautiful Vancouver, British Columbia, Canada