Campaign Manager | Remote | Mid to Graveyard Shift

3 days ago

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ZigZag Offshoring

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Grow your team in the Philippines! www.zigzagoffshoring.com

offshoring • outsourcing • recruitment • digital services • philippines

501 - 1000

Description

• Assist in the overall relationship with the customer base • Provide technical support to customers • Aid with the development and improvement of the product • Maintain excellent service standards • Help customers maximize the value of the product • Respond to support queries • Management of CRM and other platforms related to delivering customer success • Monitor customer health through available metrics

Requirements

• A minimum of 3 years of relevant experience in a customer facing role or account management • Technical aptitude and the ability to understand and explain complex concepts in simple terms • Great interpersonal and relationship-building skills • Listen to the customer and connect them with the appropriate department to address their needs • Customer-centric and proactive attitude • Highly adaptable and quick to learn new information • Possess a strong work ethic and relentless attitude to achieve success • Ability to Work in a Fast-Paced Environment

Benefits

• Open to a culture of innovation, professional development, and collaborating with others in a team • Amenable to shifting schedules