Senior Technical Product Manager

February 10

Zowie

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The Customer Service automation platform built to help ecommerce brands delight customers and grow revenue.

chatbots • marketing • chatbot • Messenger • AI

11 - 50

Description

• As a Senior Product Manager, you’ll be working closely with a team of 2 Product managers, Jeremi - our Group Product Manager leading the vision and strategy for Zowie’s Products, Maciej - Zowie’s Co-Founder, Michał - our VP of Engineering, our Design team led by another Michał and our smart Engineering teams! • Own the definition, refinement, and delivery of key performance indicators. • Be the expert on KPIs within your product area. • Discovering opportunities and running continuous research using qualitative (interviews with customers, prospects, our TAM, etc.) and quantitative methods (product analysis, surveys, etc.). • Prioritization of opportunities on the roadmap and ensuring proper stakeholder alignment. • Collecting and managing product insights in collaboration with Sales, Customer Success, and others. • Defining product solutions and collaborating with Design and Engineering functions to deliver the best results for our customers. • Leading the documentation process for your products and ensuring proper team alignment around the business value and scope of the products. • Being the product advocate for Sales, Marketing, and Customer Success teams. Aligning everyone around your product vision and making sure that the teams have everything they need to help customers adopt the product.

Requirements

• 3+ years of experience in Product Management, ideally within SaaS space • Technical background. You are well-versed in understanding technical concepts and will not shy away from diving into code to understand the product • The ability to identify customers’ needs and struggles using different quantitative and qualitative techniques • The ability to prioritize projects and customer issues based on impact and team workloads • Experience collaborating with Product Designers and Engineers to find the best solution based on customer needs and struggles • A willingness to work with multiple customer-facing teams, evangelize our product, and address issues faced by other teams at Zowie • Experience in leading customer interviews • Experience in analyzing the success of released features • Being a part of product company that grew from $1M to $100M in revenues • Experience with building apps marketplaces and API-enabled solutions • Product Design skills

Benefits

• Employee Stock Option Plan (ESOP). You’re a part of our company’s future success. • Unlimited paid time off. We trust each other and don’t count days. • Great company offsites and individual integration budgets. We spend time together in person to strengthen our team. • Health benefits. We offer an additional health insurance package. • Development budget. We want to grow personally and professionally together. • Home-office funds. Make yourself a comfy space for work on a daily basis.