Search  9 jobs from 9 companies hiring remote junior support engineers in the united states.

Support Engineer

The need to quickly access data will only increase with the push towards digital quality measures, population health, value-based contracts, and a better patient experience. 1upHealth’s novel approach to FHIR® leverages the benefits that are exclusive to this modern data format. Investing in our managed platform today will get you to that next level.  
 
1upHealth is the easiest way for healthcare organizations to connect, control and compute on your data. Our industry-leading tools enable quick connections to FHIR® APIs, effective conversion of legacy data, stronger field-level security, consent management and other data governance capabilities. 
 
Unlike other service providers with a “do it yourself” approach, 1upHealth knows that our expertise is required to rebuild healthcare with a more modern, interoperable infrastructure. The 1up platform is a managed service where our customer teams exist to ensure your success. 

Contact us for a demo today to learn more: https://1up.health/contact.
You can also visit 1up.health or call us at 1-888-FHIR-1UP (1-888-344-7187).

1upHealth, Inc.

• The Associate Customer Support Engineer serves as a liaison between customers and 1upHealth partners to ensure overall success in their implementation and ongoing support. This position is responsible for promoting improvements in customer support, processes, and efficiencies through the use of automation/collaboration between 1upHealth’s customers and its teams.
• Provide technical support to 1upHealth customers and partners, both electronically and via telephone for technical issues they may be experiencing
• Perform technical collaboration with our engineering team for further troubleshooting, bug fixes, or workarounds, as necessary
• Work with Management and other Customer Support Engineers
• Triage, log, and monitor all problems including those assigned to other teams when they require a different level of technical aptitude
• Facilitate the optimization of ticketing system and/or system deficiencies and suggestions for system improvements and enhanced functionality
• Promote an atmosphere that encourages enthusiasm and customer participation in the 1upHealth ecosystem

Associate Customer Support Engineer

ActionIQ is a leader in the massive and fast growing category of Customer Data Platforms (CDP). Our product brings order to Customer Experience (CX) chaos. ActionIQ’s CX Hub empowers everyone to be a CX champion by giving business teams the freedom to explore and take action on customer data, while helping technical teams regain control of where data lives and how it is used. We are backed by top-tier VCs Andreessen Horowitz, Sequoia Capital, and March Capital. Enterprise brands such as Autodesk, Bloomberg, Morgan Stanley, The Washington Post, Hertz, Atlassian and many more use our CX Hub to achieve growth through extraordinary customer experiences.

ActionIQ

• Drive high customer satisfaction by understanding, troubleshooting and resolving customer requests and incidents
• Monitor, triage and resolve technical incidents and escalations
• Provide how-to’s, best practices, and consultative suggestions to support customers
• Participate in on call rotation to ensure 24/7 coverage
• Balance multiple tasks with varying priorities and urgencies
• Collaborate with various teams to ensure timely resolution to customer challenges
• Develop an understanding of the ActionIQ CXHub and its value for customers

Customer Support Engineer

data.world makes it easy for everyone—not just the "data people"—to get clear, accurate, fast answers to any business question. Our cloud-native data catalog maps your siloed, distributed data to familiar and consistent business concepts, creating a unified body of knowledge anyone can find, understand, and use. In addition to our enterprise product, data.world is home to the world’s largest collaborative open data community. It’s where people team up on everything from social bot detection to award-winning data journalism. We continuously use what we learn from this community to improve the enterprise product, and vice versa. Our team co-created the Manifesto for Data Practices, the most effective, ethical, and modern approach to data teamwork. More people signed the Manifesto for Data Practices in its first year than signed the Agile Manifesto in its first two years combined.data.world is an Austin-based Certified B Corporation founded by serial entrepreneurs from Bazaarvoice, HomeAway, Indeed, and Trilogy. CNBC selected data.world for its Upstart 100 list of startups “on the path to becoming tomorrow's household names,” and the Austin Business Journal has named us a Best Place to Work for three years running.

data.world

• Deliver high-quality technical support and solutions to both technical and non-technical end-users via phone, our support system, and other channels as needed, all the way through resolution
• Resolve and take full ownership of reported customer issues utilizing research, diagnosis, troubleshooting, and identifying solutions
• Develop and maintain an online knowledge base of issues/solutions
• Recreate product behaviors to determine root-cause(s), issue workarounds, and solutions
• Coordinate with Product and Engineering teams to assist in identifying, reporting, and resolving product defects
• Collaborate with Customer Success Managers to address technical issues impacting ongoing success
• Escalate software bugs or feature enhancements to data.world's development and product management teams
• Autonomously work on projects and more complex assignments with tangible results delivering benefits to the organization
• Proactively look for ways to improve processes and innovate the support experience
• Build relationships and partnerships with other data.world teams

Operations and Support Engineer (3rd Shift)

Founded in 2003, Entrata® is the only comprehensive property management software provider with a single-login, open-access platform. Offering a wide variety of online tools including websites, mobile apps, payments, lease signing, accounting, and resident management, the Entrata platform currently serves more than 20,000 apartment communities nationwide. Entrata’s open API and superior selection of third-party integrations offer management companies the freedom to choose the technology and software that best fit their needs.

Entrata

• The Technical Support Engineer (TSE) is a frontline support engineer and provides technical assistance to our customers' technical and non-technical staff who utilize and support our suite of property management solutions.
• Our solutions incorporate property accounting, purchasing, facilities, and leasing data into the industry's most comprehensive property management software available.
• Our solutions utilize complex technologies and the associated issues require deep technical expertise and excellent problem-solving skills to resolve.
• You will provide professional business-to-business customer service, with awareness of the critical nature of these solutions to our customers who are using them.
• Using best practices in troubleshooting, communication, and problem resolution, you will ensure that any reported problems as well as issues that you anticipate are resolved in an efficient and effective manner.
• These interactions must leave customers feeling impressed with how smoothly concerns are addressed when they encounter problems with our software.
• You will work closely with other TSEs and with colleagues across the company to collaborate on behalf of the customer and will accelerate issues toward timely resolution and provide the customer with timely and complete communication along the way.
• Provide technical support and troubleshooting via telephone, ticket, and/or chat
• Develop subject matter expertise in our core technologies, and at least one other technology specialty
• Demonstrate professional, assertive, articulate, and friendly verbal and written communication in all aspects of your work while building confidence among all customers and stakeholders
• Ability to actively listen, ask relevant questions and challenge customers appropriately
• Maintain ownership and communication responsibility for each assigned incident from initial report through resolution, even when others are engaged to achieve resolution
• Educate customers on Entrata’s software and products
• Provide root cause correction, not just symptom relief. Ensure that all facets of the problem are evaluated to eliminate the recurrence of the issue.
• Champion customer issues from feedback through the delivery of a solution
• Identify, document, and report issues with software, design, reliability, and maintenance issues to the proper teams, ensuring that they are aware of and are addressing customer expectations
• Participate in team and department meetings
• Assist with special projects and other duties as assigned

Technical Support Engineer

Sarwa is your go to investing and a personal finance platform on a mission to help everyone put their money to work. The one-stop app offers hands-off auto-investing with Sarwa Invest, $0 commission trading of stocks, ETFs & Crypto with Sarwa Trade, as well as a high-yield cash account with Sarwa Save. Sarwa makes investing easy and affordable by using technology to drive down cost. The platform offers a simple user experience with no complicated financial jargon. The company is led by a team of financial and technology experts and is backed by top international funds.

Sarwa Digital Wealth (Capital) Limited is regulated by the Financial Services Regulatory Authority (FSRA) in the ADGM. Sarwa Digital Wealth Limited is regulated by the DFSA in the DIFC. Sarwa Digital Wealth (Capital) Limited and Sarwa Digital Wealth Limited are two separate legal entities but are collectively referred to as “Sarwa”. Sarwa Save, Self-directed trading and Cryptocurrencies are only available to clients who have an account with Sarwa Digital Wealth (Capital) Limited. The DFSA does not regulate Cryptocurrencies.



The information provided in this page is for general informational purposes only. It should not be considered as personalized investment advice as this might not be suitable for everyone. Each investor should do their due diligence before making any decision that may impact his/her financial situation and should have an investment strategy that reflects his risk profile and goals. All investing is subject to risk, including the possible loss of the money invested. The examples provided are for illustrative purposes. Past performance does not guarantee future results. Data shared from third parties is obtained from what are considered reliable sources however cannot be guaranteed.

Sarwa ثروة

• Play a critical role in improving user experience and Operations Team processes
• Research, diagnose, troubleshoot, and resolve product-related problems faced by users
• Select and create tools and documentation to improve troubleshooting
• Read and understand codebase
• Possess a strong understanding of React framework and/or Python (ideally Django)
• Communicate directly with non-technical staff and clients
• Problem solve and translate diagnosed problems into suitable solutions
• Bonus: Have 1-2 years of technical experience in the production environment
• Bonus: Possess experience with any of Docker, GoLang, AWS

Creating and managing documents involves many steps and is time-consuming. Moving between editors, emails, file-systems, and browsers reduces efficiency. Sometimes redlines are lost in crossed interactions. Information clutter can be overwhelming. Contract renewal dates may be overlooked. All this leads to lost time.

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DocQ enhances this lifecycle by automating mundane repeatable documents. It ingests data from any source, like web-forms, customer databases or accounting systems to auto-create your important documents. It obtains secure digital signatures, mimics your business processes and even reminds you when a document expires. Structured flows make remote collaboration easier as well.

Re-gain revenue lost on documents by using DocQ.

DocQ

• Support Engineer position
• Directly in touch with customers
• Help customers get the best experience from software solutions
• Timely resolution of customer inquiries
• Investigate and troubleshoot customer inquiries
• Assist customers with solutions
• Test product/software change requests
• Develop and maintain product documentation
• Develop training materials, how-to guides, solution articles, etc.
• Operate as subject matter expert on software products
• Provide feedback and feature suggestions
• Continuous monitoring of systems utilized
• Provide excellent customer support
• Communicate internally and externally in a clear and professional manner
• Utilize technical documentation to investigate and resolve problems
• Actively look for ways to improve and help customers

Jr. Customer Support Engineer

Cloudnexa helps companies who want to realize the full utility power of cloud computing.   With proven expertise in design, deployment and management of scalable, secure cloud infrastructures, Cloudnexa provides the necessary value added services and expertise customers need to realize the true cost savings and technical value proposition of the cloud.  With no upfront cost, and no long term contracts, Cloudnexa’s Cloud Management as a Service (CMaaS) offering is unmatched by the competition and allows customers to only pay for services once they are consuming cloud.  As an AWS authorized reseller and Premier Consulting Partner, Cloudnexa has been leading the Cloud Service Provider (CSP) experience with our revolutionary Cloud Management Suite (vNOC) and our CMaaS offering on Amazon Web Services.   For more information visit www.cloudnexa.com.

Cloudnexa

• Cloud support engineer responsible for diving deep into technical issues and developing solutions
• Work 10 hour shifts 4 days a week as part of the 24x7x365 support desk
• General Systems Administration and support duties
• Identify AWS Cost Savings, Security Gaps, and has excellent overall AWS Service knowledge
• Quality check existing support teams work
• Recommend ways to automate and improve repetitive processes
• Identify and investigate new ways to solve complex issues for customers
• Ability to deal with ambiguity and juggle multiple tasks
• Mentor existing Associate Support Engineers

Level 2 - Cloud Support Engineer

Consumer Edge (CE) is a preeminent data insights company targeting the global consumer. Since its founding in 2009 CE has focused on the nexus of data, research, and technology to fuel the discovery of consumer insights. We continue this focus today, delivering next-generation data tools designed to answer complex questions on consumer behavior.

Consumer Edge

• The Associate Technical Support Engineer, reporting to the Technical Support Lead, will manage onboarding/offboarding tasks for customers such as: enabling/disabling access to AWS S3 buckets, sending onboarding emails and documentation, and maintaining email distribution lists.
• You will also assist in answering customers' technical questions and troubleshooting and reproducing issues.
• You will gain career-boosting skills and experience with AWS, Google Cloud, SQL, and command-line tools.
• This role requires you to embrace change easily and quickly; our products and the way we work are constantly evolving.
• The Technical Support team is part of the Customer Success team, which is a fast-growing function at Consumer Edge.
• We are actively rolling out new processes and workflows so we can provide the best possible experience for our customers.
• This is an exciting opportunity to make a big impact with a small but growing team.
• What You’ll Do
   - Perform customer onboarding and offboarding tasks following step-by-step detailed instructions
   - Investigate and resolve customer questions and issues using email, Zendesk, and Zoom
   - Document and expand our internal and external knowledge repositories
   - Collaborate with and assist other client-facing teams to provide an amazing customer experience
   - Learn and become proficient in AWS/GCP, SQL, Linux command-line, and Python
   - Validate product concerns and issues using BigQuery and other tools before escalating to the appropriate internal teams
   - Participate in incident management process and on-call as needed
   - Assist in completing projects and initiatives that will greatly benefit our customers and CE colleagues
   - Other duties as requested

Associate Technical Support Engineer

Files.com is a SaaS file automation and integration platform that enables organizations to securely transfer, share, and store files between users, teams, and organizations.

Files.com

• Responding to customer-initiated interactions such as phone calls and emails (one-on-one communication).
• Identifying software bugs and feature requests, and coordinating with the relevant team for handling.
• Providing after-hours emergency support assistance to customers on a rotating basis with other customer support team members.
• The job opening consists of responding to customer-initiated interactions such as phone calls and emails (one-on-one communication).
• Identifying software bugs and feature requests, and coordinating with the relevant team for handling.

Search  9 jobs from 9 companies hiring remote junior support engineers in the united states.. Technical Support Engineer. Support Engineer. Jr. Customer Support Engineer. Level 2 - Cloud Support Engineer. Associate Technical Support Engineer. Customer Support Engineer

Remote Junior Support Engineer Jobs in the United States

Search 9 jobs from 9 companies hiring remote junior support engineers in the united states.

Associate Customer Support Engineer

1upHealth, Inc.

Customer Support Engineer

ActionIQ

Operations and Support Engineer (3rd Shift)

data.world

Technical Support Engineer

Entrata

Support Engineer

Sarwa ثروة

Jr. Customer Support Engineer

DocQ

Level 2 - Cloud Support Engineer

Cloudnexa

Associate Technical Support Engineer

Consumer Edge

Customer Support Engineer

Files.com