
11 - 50 employees
ACD is a full-service Contact Center that handles customer interactions for companies that outsource all or part of their volume. Our two-pronged approach pairs leading SaaS technology and a distributed workforce of 1,000+ at-home agents across the United States to give premium 24/7/365 support.
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11 - 50 employees
ACD is a full-service Contact Center that handles customer interactions for companies that outsource all or part of their volume. Our two-pronged approach pairs leading SaaS technology and a distributed workforce of 1,000+ at-home agents across the United States to give premium 24/7/365 support.
• Build and maintain features across our Lucee/CFML backend and Angular frontend • Collaborate with the team on design and architecture decisions, from feature scoping through implementation • Design and consume REST APIs, including integrations with third-party platforms • Write clean, maintainable SQL against SQL Server • Troubleshoot production issues and own them through to resolution • Contribute to code reviews, technical discussions, and roadmap planning • Write clear documentation and well-scoped tickets • Use AI tools (Claude, ChatGPT, Copilot, Cursor, etc.) effectively as part of your development workflow.
• 3+ years as a full stack developer in a production environment • Strong proficiency with Angular (v12+) • Experience with Lucee, ColdFusion (CFML), or a similar server-side language • Solid SQL Server skills, including joins, indexes, query optimization, and stored procedures • Experience integrating with third-party REST APIs • Comfortable with Git and standard branching workflows • Demonstrated use of AI coding assistants in your day-to-day work. • Ability to collaborate on design.
• Medical/Vision and Dental Insurance • Personal Accident Insurance • 401(k)/Roth with matching • Tiered PTO based upon length of employment • Discounts & Life Services offered through Optum EAP • Team Environment – The opportunity to work with a great team who strives for excellence, where the average tenure is well over 6 years.
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